Why is it that everyone including MODS tend to shutdown or divert attention away from valid compaints? Can't we instead look for answers, a suggestion, or simply allow someone to speak their mind? It really seems scary around here.
The fact that TGC is a company with numerous products (ALL with bugs and gltiches, missing features) doesn't excuse them from having their customers complain. They don't have to fix them, but generally it's in all our interests that they do. Can we stop trying to defend TGC so much, that any criticism is met with ridicule? The fact that they are busy, or it's the summer, doesn't really make the argument mute.
Of course we appreciate the fixes, updates and new additions. But we also share in investing early on, and help TGC make it's product better. So while we are gracious, it's not like we can't share frustrations. And TGC isn't a little baby, so they should want to know what their customers are thinking without the need to defend them at all costs)
We- meaning all of us here as a whole at the forums.
We are loyal customers. We all payed for our products. We deal with a lot. We make TGC products better. We discover the bugs. We try to help TGC as much as possible to relay our info and experiences. We promote and help sell TGC products. We are the future buyers of new TGC products.
So can we stop trying to shutdown everyone who has a complaint? TGC's is not giving away all these products for free. It's a business. They make money. And the more products they make, the more instant cashflow they have. And along with that comes long-term customer care and support. TGC understands that. How they handle it will ultimately decide their fate.
If they continue to improve products, support their customers, and throw us a bone once and a while they will get our support. If they bail on us, and keep creating products and don't provide the support we need... Then we have the choice to leave, purchase a competitor's product, and stop supporting TGC's projects. So let people speak their minds, and lets stop diverting the attention away from a valid post by picking on a person's spelling.
Please???
