Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

Texture Maker / Unimpressed

Author
Message
Mr Scarab
21
Years of Service
User Offline
Joined: 11th Jun 2005
Location: Kent, UK
Posted: 16th Jul 2007 03:47
Link
I bought this program a while ago and to cut a long story short my HD crashed and I lost it

I emailed the author twice about getting a replacement but have still heard nothing. So far I remain unimpressed with the lack of support.

Had I known that I was only buying the software for the life of my HD I probably would have thought twice. Great as the program might be, I refuse to buy it again.

All I can say is make sure you keep a backup or two and don't rely on user support.

Translation: Feng=more money, Shui=than sense.
Back to top
Profile PM Email Website
Not_Maindric
18
Years of Service
User Offline
Joined: 10th Jul 2007
Location: Omaha, NE
Posted: 16th Jul 2007 07:07
Link
Well, I remember seeing this a few times, that they tell you that they advise you to create a back-up CD, becouse most likely you will not get a replacment if it is lost. If you still have your code, you can download the trial version, and select which liscence you bought, and select install liscense. I have not bought it so I would not know if this works, but it should. If it does not, then either do not use it, or buy it again, sorry fi I was not much help...
Back to top
Profile PM Email
FredP
Retired Moderator
20
Years of Service
User Offline
Joined: 27th Feb 2006
Location: Indiana
Posted: 16th Jul 2007 10:12
Link
Why don't you contact order and billing support?TGC sells Texture Maker so they might be able to help you out.I wouldn't bother trying to get any service from the Texture Maker site itself.It's a lost cause and you'll be lucky if the guy doesn't just blow you off.I am pretty sure if he does respond you won't like what he will say.
I am very disappointed with the TM people and the guy in charge of that and his poor customer service and I would recommend that TGC take more control of the site and/or make him provide customer support.
It is a shame because this is a fine product.I use it and it is an indispensable tool for me.
Shame the guy running the site doesn't like providing customer service/support.

Please have mercy and use the search function.
Back to top
Profile PM Email Website
Richard Davey
Retired Moderator
24
Years of Service
User Offline
Joined: 30th Apr 2002
Location: On the Jupiter Probe
Posted: 16th Jul 2007 12:39
Link
If you bought it from us, contact us, we can provide lost serial numbers and unlock EXEs, and we do so on a weekly basis for lots of people (who also fail to ever back-up their files ) - we will need proof of your purchase, which is usually just your full postal address and a rough estimate as to when you bought it. Even better would be a payment receipt, but if you didn't keep the program itself, I doubt you have that either

If you bought it direct from Tobias then there is nothing we can do, sorry.

Never trust a computer you can't throw out of a window
Back to top
Profile PM Email Website
RickV
TGC Development Director
26
Years of Service
User Offline
Joined: 27th Apr 2000
Location: United Kingdom
Posted: 16th Jul 2007 12:51
Link
I will email Tobias and ask him why he's taking so long to support you.

Financial Director
TGC Team
[Check out Jed McKenna - http://www.wisefoolpress.com/]
Back to top
Profile PM Email Website
Mr Scarab
21
Years of Service
User Offline
Joined: 11th Jun 2005
Location: Kent, UK
Posted: 16th Jul 2007 19:15
Link
I originally contacted support at TGC and was passed on to Tobias so I assumed that this was the proper way to go.

Incidentally I just got an email from Tobias saying he had no record of my purchase in his database, can't say I'm surprised. I sent him screendumps of my purchases area in TGC but I won't hold my breath.

Guess I will put this one down to experience.

Mike

Translation: Feng=more money, Shui=than sense.
Back to top
Profile PM Email Website
FredP
Retired Moderator
20
Years of Service
User Offline
Joined: 27th Feb 2006
Location: Indiana
Posted: 16th Jul 2007 20:25
Link
Quote: "If you bought it from us, contact us, we can provide lost serial numbers and unlock EXEs, and we do so on a weekly basis for lots of people (who also fail to ever back-up their files "


From Rich's post above.
If you bought it from this site (TGC) then they should have a record or if your screendumps are like mine (instead of printing out a reciept I usually just hit the Print Screen button and save the reciept as a pic) then there shouldn't be a problem.
Give it a day or three and if you don't hear anything contact TGC's customer service again.

Please have mercy and use the search function.
Back to top
Profile PM Email Website
tatts
20
Years of Service
User Offline
Joined: 13th Jan 2006
Location: Ontario,Canada
Posted: 27th Jul 2007 00:04
Link
i've once had to contact them myself and had no prob's.
I bought version 2 from the game creators and when I had e-mailed them about version 3 they set me up with no hassle and even funnier I lost everything to do with the program so they reset me up even after a 2ND time of losing my passcodes lol. Try contacting them again perhaps they were on vaca.

WindowsXP/SP2, Pentium 4 2.66 GHz, 1GB DDR Ram, Geforce 6600 256MB
Back to top
Profile PM
Back to top

Login to post a reply

Server time is: 2026-06-11 22:57:02
Your offset time is: 2026-06-11 22:57:02