Quote: "Have preordered x10 at the first day for the reduced price. Haven`t got it. My mail to the support is not answered. Why?"
Did you use the "Order Enquiries" -message available in the Contact-section in the TGC's main page?
First you should have received this "Your TGC order confirmation" -email with all the required information to pay your products. After paying it, you should've sent the e-mail you received back to the address mentioned in that same message.
After all these things you should receive another mail that confirms your copy has been shipped. Depending where you live, it can take even longer than 2 weeks for the package to arrive.