Quote: "If he emails, they're probably going to tell him to goto the forums, then what is he going to do?"
When I have emailed TGC i have always got a response from them. They have never once told me to go look at the forums. This is a company you are emailing, not some kids on a forum.
I am sorry for trying to give advice, maybe no one saw this little tab in the support:
http://www.thegamecreators.com/?m=contact_support
Once again, companies like to use the forums for the front lines so most issues can be resolved through the forum. However, if the error is when the game crashes building there are only certain people who can answer that. hmmm the people who wrote the program? "TheDude" are you telling me you know exactly what is happening in the "optimizing and saving universe", each line of code that is being steped into and out of?
Anyway griffx, email TGC or use the link I provided. No one can help you with that error as you have tried probably everything everyone is going to tell you (repair, uninstall, run as administrator)