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Dark GDK / 72 Hour Wait before you can download Dark GDK.NET

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DaveF
16
Years of Service
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Joined: 24th Nov 2008
Location:
Posted: 6th Dec 2008 02:27
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First you pay for the software, then, AFTER the credit card is charged you are informed that you have to wait until they are back in their offices on Monday and approve your 'application' for purchase. Bad form guys.

"Thank you for your payment via credit / debit card using the WorldPay system. Your card has been charged $30.00. You will receive an email from WorldPay shortly which is your payment receipt.

Your order is currently being processed by our staff. When your order is approved the items will be dispatched. This typically takes no longer than 24 hours during the week, or 72 hours over the weekend."


Please tell us what we are purchasing BEFORE we pay for it. I had a lot of problems even paying for this thing online using a credit card (pages that would go dead or "no page found"...). The product is a great idea, but I don't even have it yet and already it's creating bad-will.

Game Creators: Please consider giving us this message before we purchase your software and ironing out the bugs in the HTTPS code.
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UberMan
15
Years of Service
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Joined: 30th Nov 2008
Location: Puerto Rico
Posted: 6th Dec 2008 09:23
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You must be using a slow connection, mine was simple and perfect.

Quote: "Please tell us what we are purchasing BEFORE we pay for it."


W...T....F!? How could you not know what your purchasing....?
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Chalky
15
Years of Service
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Joined: 6th Dec 2008
Location: West Wilts, UK
Posted: 6th Dec 2008 10:59
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Must say I was a bit miffed about this too. Was hoping to have a play around with it over the weekend. Surely in this day and age there is no need for manual confirmation. :o(

And as DaveF says, I didn't know I would have to wait 72 hours until I got the confirmation message saying my card had been charged.
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Mike Johnson
TGC Developer
22
Years of Service
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Joined: 13th Sep 2002
Location: United Kingdom
Posted: 6th Dec 2008 11:36
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I have ticked off your orders. The message is only there just in case nobody is around to deal with it.
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Towfieee
18
Years of Service
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Joined: 5th Jun 2006
Location:
Posted: 6th Dec 2008 22:22
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I've been dealing with TGC for over 3 years and bought almost every product they had. Never had a problem with them. And all what you read in the messege is already under any product you buy. You just didn't check.

HINT :Understand that TGC take the weekend off. During the weekdays I try to purchase there products before 5pm to have a bigger chance of proccessing it in the same day.
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DaveF
16
Years of Service
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Joined: 24th Nov 2008
Location:
Posted: 9th Dec 2008 21:11
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I'm not a fan of the setup (as my origional post noted). But I did want to follow up with a note to let any readers know that TGC did in fact process my order the next day (Saturday).

I don't know what the odds are that you will have to wait 72 hours. However, in my case the process took just over 12 hours (which wasn't ideal, but was MUCH better then losing the whole weekend).

DaveF
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CodeGit
19
Years of Service
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Joined: 16th Aug 2005
Location: Cyber Space
Posted: 10th Dec 2008 09:23
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I ordered on Monday and I am still waiting.....

thanks
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CodeGit
19
Years of Service
User Offline
Joined: 16th Aug 2005
Location: Cyber Space
Posted: 11th Dec 2008 09:24
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Does anybody know if TGC are shipping GDK.NET??? I ordered and paid on Monday. I have also sent an email to support and still nothing not even a reply from support.

thanks
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