My neice (sp) acquired a brand new Packard Bell laptop computer from PC World yesterday and asked me to set it up, I duly obliged.
I went through the registration process on the pre-installed XP and got to the bit where I had to connect to the internet, again I duly obliged.
With a few seconds: RPC (remote procedure call) has terminated unexpectedly. Please sall all your work yada yada yada... 1 minute later the thing restard.
I tried again, and again, and again.
This is a brand new laptop, it has not had any software or emails, strait out of the box and i'm filling in the Packard Bell registration process that your asked to do before even entering Windows for the first time.
I eventually skipped the registration and started tinkering trying to fathom out what was wrong with the niggling feeling of 'virus - cant be this is brand new' and 'hacker? remote procedure call? ... maybe, it only happens on the internet'....
Running the theory that some script kiddy was getting his jollies hacking into an unprotected system I tried running Windows Update to get the security fixes. Only to see this brand new machine had 38.1mb of missing patches. I would later descover that msblast masquerades as Windows Update, never-the-less I was still disturbed to find a brand new machine with the basic CD install and not a single security update since release...
I decided to install the Norton firewall provided with the computer in the vein belief that if it was a script kiddy it might help. Unknown to me at the time this foils the msblast virus, I could suddenly connect to the internet!
So to test out this new found net freedom I figured I would setup the provided Norton virus checker and download the latest virus definitions. Again, Packard Bell had completely neglected to get the latest virus definitions. We're not just talking a few months of factory to shop to consumer time here, we're talking 'never'.
It was a suiteably (and some what considerably) lengthy test at the end of which Norton anti-virus detected a virus called msblast...
'Hang on' I thought, 'I havent even put a CD in yet'.
Brand new, out of the box, Packard Bell are shipping systems with msblast.
I'm going to telephone them later, and i'm going to give them hell... In the meentime at least if your internet connection is unstable particularly with RPC errors here's a few things you can do to check if you have the virus.
Search your C:\Windows\System32 directory for the file msblast.exe. It is better if you don't have it
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Search your registry (click Start then Run and type Regedit) then open the 'folder' HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. If you see a reference to Windows Update or msblast then your in for some virus removing fun
There are two files you need to clear the virus, one from Microsoft and the other from Norton. For me the removal caused no additional damage to the system. Annoyingly I dont have the links to hand to give to you.
Pneumatic Dryll