Quote: "I'm sorry, but just waiting for people to contact your support line about something you already know to be a problem doesn't seem like a good decision."
Yeah, but there has to be a point where you have no more time left to deal with things and that is when setting priorities would come into play.
If it is an easy fix for the user (which it is), and you have the solution clearly posted (which they do), then it would be the last thing I am worried about.
Especially with the migration being so long overdue.
I think mentioning the grande intentions for X9 was the mistake made, but they had an angry mobb on their hands back then. lol
Now, that same mobb (or what is left of it) are stilll waiting and its only a matter of time before they are angry again.
As far as the support line, it's a copy/paste fix that is deserving of a copy/paste solution message for the support team responses.
All they have to do is paste the link to the forum thread in a reply email, and surely most of the people find the solution here before they ever email them.
lol
I used to say the same thing about this issue, "why don't they fix it already and avoid the complaint hassle", but now I just laugh at the ones who never see the red exclamation points.
