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Geek Culture / iTunes deserves to be destroyed.

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Blobby 101
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Posted: 25th Jul 2009 21:18 Edited at: 25th Jul 2009 21:20
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That's how i feel at the moment.
I recently got a £15 iTunes Gift Card for a birthday present. I don't have an iPod or even an MP3 player and i listen to all my music on my PC with Spotify, so it seemed pointless to buy any music with my Gift Card.
So, when i finally downloaded iTunes, made an account, set up the gift card to my account and did all that stuff they make you do, I looked for some TV series or movies that I like. I found that they had Red Dwarf on there and, being a big fan, bought a series for £9.99. Now, considering it's a download and i don't even get anything delivered, I thought this was a bit much, but it was only gift card money so I thought I may as well go ahead and buy it.
It automatically started downloading them without even telling me and it happened to put them in my C: partition. Now, I don't use my C: partition, I made it deliberately small so that i would just keep system files and things like that on it. It runs out of space after iTunes downloads 2 of the episodes onto there and then tells me that it couldn't download them all there. I'm a bit annoyed now already but i just go and find these files on my HDD and delete them. BIG MISTAKE. When i finally figured out how to change the path for downloading to and trying to go and re-download those 2 episodes i find that you can't.YOU CAN'T RE-DOWNLOAD THINGS THAT YOU'VE PAID FOR AND BOUGHT.

What the hell? If i buy a DVD, I expect to own the DVD and not have someone take it away again if I want to move it.
I'm really annoyed about this, I really wanted to watch this series but now i'll have to re-buy part of it because iTunes didn't to make it obvious about their stupid policy regarding downloads.

OK, rant over. If anyone has any suggestions about what i can do, I'll be glad to hear them.

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Uncle Sam
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Posted: 25th Jul 2009 21:28
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Send them hate mail. They may comply with your wishes then.

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Blobby 101
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Posted: 25th Jul 2009 22:01
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hah, nice one. For some reason though, that might make them less likely to do it.

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Seppuku Arts
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Posted: 25th Jul 2009 22:03
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Email or phone them and ask for assistance, Apple are suppose to have a good customer service.

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David R
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Posted: 25th Jul 2009 23:18 Edited at: 25th Jul 2009 23:22
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Since all the files are DRM free, restricting the amount of times you can download is the only mechanism of 'control' they have. Fair enough in my opinion, especially since this seems to be part of their agreement in regards to royalties/licensing.

Oh, and this may be of help for getting in contact with them:

http://www.apple.com/support/itunes/store/lostmusic/

EDIT:

Hold up a second

Quote: "but i just go and find these files on my HDD and delete them."


Do you not have the recycle bin enabled on that partition or something?

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Blobby 101
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Posted: 26th Jul 2009 01:32
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ah, yeh that's where i was quite stupid i guess, i went and deleted them from the recycle bin. I needed to clear the space and just putting them in the recycle bin doesn't clear any space so i permanently deleted them.

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jeffhuys
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Posted: 26th Jul 2009 02:18
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I don't know for sure, but when I buy a song diretly from my iPod Touch, I download it to my device. When I lose it (update or something), I just "buy" it again and it tells me I already bought it and it will download it for free. Don't know if this applies to movies as well...



You're the 'th to view this signature!
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NeX the Fairly Fast Ferret
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Posted: 26th Jul 2009 02:21 Edited at: 26th Jul 2009 02:23
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Quote: "It automatically started downloading them without even telling me"


That's what I hate about iTunes. It copies your stuff all over the place and doesn't tell you. You drop a file onto it just to listen to it and it'll make a copy onto your area. This caused so much trouble it's been banned at college because some people were running up 20Gb accounts and didn't know. Thank God QuickTime doesn't do this idiotic behaviour. And is it really legal for software to copy music to a server privately owned by a third party without telling you or asking you first?

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David R
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Posted: 26th Jul 2009 02:48 Edited at: 26th Jul 2009 02:49
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Quote: "You drop a file onto it just to listen to it and it'll make a copy onto your area."


Only if you leave "Copy content to library when adding" enabled on the preferences. Simple checkbox. At least check this stuff out before bashing the software

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NeX the Fairly Fast Ferret
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Posted: 26th Jul 2009 02:52 Edited at: 26th Jul 2009 03:05
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Even so, it's bad default behaviour on widely deployed software. I unchecked the box and it instead made a copy of every file on my MP3 player with no content, so now when I go to use my MP3 player it's full of junk files that clutter the lists. Beautiful. If only someone would port Zinf to OS X, it just works and doesn't have to write crap on everything. It's not just iTunes, Songbird and WMP are just as bad. I don't want syncing. I don't want caching. I don't want popup windows every time I plug something in. I don't want internet connectivity. I don't want intergrated sharing, if I want to share a file I'll copy it. I don't want useless bloat or overdone UI. I don't want media players to WRITE files, I want them to READ and PLAY them. Is this so bloody difficult?

It's an awful mentality that's popping up more and more nowadays in software design. Do what it says on the tin? NONSENSE! It must do everything else imaginable, never mind the impact on stability, security, small size, speed, efficiency, ease of use. Without asking. What happened to Keep It Simple, Stupid?

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Jeku
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Posted: 26th Jul 2009 03:04
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Quote: "I don't want media players to WRITE files, I want them to READ and PLAY them."


Actually I like iTunes to organize my music into artist and album folders on my hard drive. To each his own I guess.

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NeX the Fairly Fast Ferret
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Posted: 26th Jul 2009 03:06 Edited at: 26th Jul 2009 03:07
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If I've already got them laid out exactly how I want them it shouldn't touch them without my explicit permission. No software should do anything without explicitly asking first, and even then it shouldn't do stupid things. I'm fine with auto-updating ID3 tags. There's no problem with that. Anything beyond that is a motive for murder.

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Jeku
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Posted: 26th Jul 2009 03:10
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Quote: "If I've already got them laid out exactly how I want them it shouldn't touch them without my explicit permission. No software should do anything without explicitly asking first"


I forgot to mention, my iTunes will ONLY organize the files if I select Library->Consolidate It doesn't touch my hard drive otherwise, so I don't know what kind of setup you have there

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NeX the Fairly Fast Ferret
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Posted: 26th Jul 2009 03:13 Edited at: 26th Jul 2009 03:16
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It's called OS X. I don't fiddle with the settings, they're default unless I can see something obvious. And usually on OS X fixing something breaks it differently. Like said blank files. I still don't know why they're being made, they're made whenever iTunes starts resulting in a ten minute pinwheel that also jams the top bar and dock so I can't close the damned thing (cmd-alt-esc or whatever it is jams up too) no matter how often I get rid of them on the device itself or Windows. It's why the software got banned. In a fully networked environment it's broken.

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Jeku
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Posted: 26th Jul 2009 03:24
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Funny, as far as I remember I don't touch the default settings, and I had iTunes installed on my computer back when I worked at EA, and that was a pretty large network. It didn't take more than 5 seconds to start up.

I was running Windows, mind you, and not OSX, but my home OSX machine also doesn't have a problem. Maybe you should reinstall the software or your OS?

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NeX the Fairly Fast Ferret
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Posted: 26th Jul 2009 03:26 Edited at: 26th Jul 2009 03:26
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It's not my software or my OS. It's college owned and maintained by a team from Apple themselves.

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JoelJ
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Posted: 26th Jul 2009 03:45
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Quote: "It's not my software or my OS. It's college owned and maintained by a team from Apple themselves."

And there's your problem.

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Code eater
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Posted: 26th Jul 2009 19:09
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I had the same problem just yesterday!

My bro tried to buy some songs but it said something along the lines of: "The area you are trying to save to is full. Clear some space " So. I clicked Ok and cleared a hundred MBs or so. I then clicked "Resume All downloads" But then iTunes just stopped working properly and threw a fit.
I therefore closed iTunes and it said, "When iTunes is next started it will ask you if you would like to continue the downloads". Now... who can guess what didn't happen when I restarted iTunes?

Thanks,,,

Codeeater
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Roxas
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Posted: 26th Jul 2009 22:31
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Things get too controlled nowadays. What is the point of buying something when you can't use it? Windows needs serials (Fair enough, but you can get locked out because of serial maximum usage), Phones need to be jailbreaked/unlocked w/e. Those are only small examples.

Not forgetting what Sony did their Rootkit for Windows users.

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Phaelax
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Posted: 27th Jul 2009 01:15
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I run iTunes on both Windows and Mac. If you're having problems with managing files with it, it's your own fault for not understanding how to work a very simple application. iTunes can either reorganize all your music automatically, when requested, or never. I never seem to have any problems. As for downloads being automatic, you just bought the thing, what did you think it would do? And it does show you the download, an item is added to the left sidebar which shows its progress if you click it.

I'm not saying iTunes is perfect, it has it little quirks like all software, but most issues I see people having are due to not understanding how to use it.

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Mr Z
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Posted: 27th Jul 2009 01:21
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Quote: "I never seem to have any problems. As for downloads being automatic, you just bought the thing, what did you think it would do? And it does show you the download, an item is added to the left sidebar which shows its progress if you click it."


Like steam? List it as an available download?

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- Homer J. Simpson
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Lemonade
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Posted: 27th Jul 2009 06:01
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May I ask why you deleted the files and didn't simply copy them to the other drive?

Check out my tech blog below!
http://cooltech-sciencelab.blogspot.com/
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Blobby 101
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Posted: 27th Jul 2009 11:17
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@Phaelax: yeah, i expected something more like steam. I had never so much as touched iTunes before, i has no idea where things went. I even waited for about 5 minutes waiting or the TV Shows bit to load and show me some shows i can download before i realised that i had to go onto "iTunes Store", not the bit at the top that said TV shows

@Lemonade: TBH, I'm not sure. I guess i just wanted to clear the space quickly and then figure out where to put the files.

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Thraxas
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Posted: 27th Jul 2009 14:43 Edited at: 27th Jul 2009 14:45
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I don't know about TV shows but I understood that the reason that iTunes don't let you re-download music you have purchased indefinitely is because they have to pay the artist royalties (or pay someone something) each time someone downloads the file.

That's why I always burn the track to a disc as a backup.

This is one of the reasons I'm not overly keen on digital downloads. You have to be careful what you're purchasing, a single download license is not uncommon in digital distribution.

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Jeku
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Posted: 27th Jul 2009 17:34
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Most major software companies don't let you download your purchased program indefinitely forever. Most of them have a ploy to get a few more bucks to allow you to download it for up to a year, or something along those lines.

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Blobby 101
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Posted: 28th Jul 2009 09:34
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OK, I reported this to iTunes and they have allowed me to re-download it! I'm not as annoyed with them any more now

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Jeku
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Posted: 28th Jul 2009 17:54
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So you ranted about a company on a forum before contacting them first for support? Interesting...

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