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We purchased FPS creator with the bonanza pack on 24 Dec 09. 2 weeks later received the disc with FPS Creator, but did not get a disc with the model packs nor did I get any instructions on how to download the model packs online via mail or email. I have opened up several inquiries on the website asking for help, but all I am getting back is that FPS creator has no record of my purchase based on my email address (or any of my alternate email addresses. I purchased this package via PayPal. I have submitted my paypal account name used, the paypal transaction ID, the purchase number, my mailing address in the inquiries. Still, all I get back is that they have no record of my purchase based on my email address. I must have typed in a bad email address in my order, but their is no mechanism to correct that. It now appears that FPS creator won't have anything to do with me because they don't have anything under my email address, despite them taking my money from my paypal account which is my email address. All I am asking for is the code/link, whatever I need to be able to download the model packs that I paid for. Send it to my paypal email address. After several attempts to get this worked out via their website, I have decided to open a dispute through Paypal, but still have not had any response back from them. At this point, I am not real impressed with their customer service. Anyone have any suggestions on how I can get this resolved? thanks

Have you checked your order history? They don't send the model pack disc to your mail, it's HERE...

-PwP

The way they run it is that all orders are matched to the email address you submitted on the original online order form. You are screwed if you have a typo in the email address you submit when you place your order.
So, the answer is , yes I have checked my order history but it is blank... they have no record of my email address listed on their orders.

So you didn't get an email from support confirming your order when you made it? Just your regular paypal email saying you had made payment?

If they have your order number, address etc, I don't see why they couldn't update your profile.

Hmmm, yep, sounds like human error, but you are not sure by the sounds of the "must have".



Email Rick at [email protected] and explain your situation.
Make sure you include the PayPal transaction ID# or receipt with the order#, so he can verify the payment.
Also, make sure you use the email address associated to your TGC account, so he knows for sure how to set it up. (no typos in email headers)


Rick can fix it.
He fixed a similar problem I had for a bonanza prize in one of my contests.

Edit
Oh yeah, I almost forgot...

Welcome to FPSC and the forums!

Thanks guys. I'll shoot him an email.