Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

FPSC Classic Product Chat / [LOCKED] why does TGC take so long to aprove a purchase?

Author
Message
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 10th Feb 2011 22:11
Link
Im so gutted at the moment, i orderd the new model pack at like 11 am this mornin and no one has aproved it, ten hours later, after being excited to get back home all day long, and my model pack isnt available, its funny how my money goes in a matter of minutes but my media that i have spent my money on takes 2 days to bloody be available, its not acceptable, and even tho i love the game creators, for being the best darn thing since sliced bread, and even tho its value for money, and brilliant, and the thing that gonna make me making a living off what i love to do a reality, i think that this HAS To change, please please please aprove my order!

(I know this is in vein coz no one from TGC reads this lol)

any way, please explain to me why this isnt Automatic, Ive spent my money on quite a few model packs, but i feel let down by the speed of the services in question

sorry for the rant, it had to be said

Deathkon 3000
Back to top
Profile PM Email Website
Johnski
16
Years of Service
User Offline
Joined: 23rd Dec 2009
Location: Norfolk, UK
Posted: 10th Feb 2011 22:16
Link
I think this is in the wrong board

Johnski Server, the free explore and PvP minecraft server

[href] http://johnskiserver.yolasite.com/ [/href]
Back to top
Profile PM
Thraxas
Retired Moderator
20
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 10th Feb 2011 22:17
Link
Quote: "please explain to me why this isnt Automatic"


AFAIK it's so they can manually verify every order and reduce the amount of CC fraud as a result.

I feel your pain, I live in a different time zone to TGC so I often have to wait for orders to be approved for what seems like an eternity as they are not yet awake.

Also they don't usually work on weekends so if you order late on Friday you won't be getting your order until Monday.

Don't forget TGC isn't a huge company. I know it's a pain to wait, particularly when you are excited about trying out new things, but I think they do a pretty good job.

A man will one day wear a tophat in glasgow on a sunny day juggeling grapes while humming the jurrasic park theme tune.
Back to top
Profile PM Email
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 10th Feb 2011 22:22
Link
Quote: "I feel your pain, I live in a different time zone to TGC so I often have to wait for orders to be approved for what seems like an eternity as they are not yet awake."


where are they based? i thought they were based in the uk, so i dint think id have any probs

dont get me wrong i love what they do, and will be always loyal, but i dont like waiting i guess hahah

Deathkon 3000
Back to top
Profile PM Email Website
Thraxas
Retired Moderator
20
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 10th Feb 2011 22:25
Link
Yeah they're based in the UK. I live in Australia.

No one likes waiting My fastest order approval was for the new EAI Task Force. A couple of hours was all it took.

A man will one day wear a tophat in glasgow on a sunny day juggeling grapes while humming the jurrasic park theme tune.
Back to top
Profile PM Email
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 10th Feb 2011 22:29
Link
Quote: "No one likes waiting My fastest order approval was for the new EAI Task Force. A couple of hours was all it took.
"




thats what i orderd! Man i read through the promo thread like lots just to see peoples response times, and convinced my self to get it, and im waiting, i am real excited about the model pack tbh, looks amazing.

my fastest was the viral outbreak pack in about 18 hours , still that pack kicks ass, im using it for my game, i just want the new model pack so bad for my comercial project

i bet its brilliant

Deathkon 3000
Back to top
Profile PM Email Website
Bootlicker
17
Years of Service
User Offline
Joined: 29th Mar 2009
Location: Germany
Posted: 10th Feb 2011 22:39
Link
well, if you order stuff past rush hour how would you expect them to verify it if they are off work? :S :\


Back to top
Profile PM Email Website
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 10th Feb 2011 22:44
Link
i thought getting the order in before 11am would be a sure bet for them to aprove it seeing its in the morning

Deathkon 3000
Back to top
Profile PM Email Website
Norion
16
Years of Service
User Offline
Joined: 14th Jun 2010
Location: The Netherlands.
Posted: 10th Feb 2011 22:50
Link
i bought darkgame studio bonanza a while ago. it was sent on febuarie 1e and i'm still waiting

and i live in the Netherlands

just like Nazareth said. don't get me wrong, i TGC

cheers




sorry for my english i'm an alien
Back to top
Profile PM Email
That Guy John
16
Years of Service
User Offline
Joined: 30th Apr 2010
Location: United States
Posted: 11th Feb 2011 01:03
Link
errr, without getting too deep involved in discussion..
There are many many ways automatically and instantly distributing digital products securely can be done.
Why this isn't done here, when there are constant complaints about it.....
When numerous solutions have been suggested..
When numerous times, threads like this have been stifled...
Understandably things like this should be discussed out of public view, until it gets to the point where it just doesn't get resolved..errr and Arrr I Stifle myself now..
Back to top
Profile PM
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 11th Feb 2011 01:17
Link
i think that a change can be made without risking security, its just not being implemented

Deathkon 3000
Back to top
Profile PM Email Website
Thraxas
Retired Moderator
20
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 11th Feb 2011 02:09
Link
Quote: "Why this isn't done here, when there are constant complaints about it....."


I think constant is a bit of an overstatement. It is what it is, and a little waiting never hurt anyone

A man will one day wear a tophat in glasgow on a sunny day juggeling grapes while humming the jurrasic park theme tune.
Back to top
Profile PM Email
That Guy John
16
Years of Service
User Offline
Joined: 30th Apr 2010
Location: United States
Posted: 11th Feb 2011 02:49 Edited at: 11th Feb 2011 02:55
Link
Quote: "I think constant is a bit of an overstatement"

Yeah you are right.. I suppose it isn't openly discussed that often.
Quote: "It is what it is"

Customer: Hello, I purchased your products some time ago and was wondering when I would be receiving them. Most companies are able to deliver digital products almost instantly.
Support: We do realize it is the year 2011 and most companies have updated there systems for instant customer gratification, but it is what it is. You will get them when you get them.
The World: *FacePalm*

Thraxas, I have seen you around the forums and respect your contributions, but you have to admit the outdated delivery methods. Just imagine if someone purchased a downloadable game online and had to wait an entire 24 hours before they could play.. holy terror! lol

[and yeah, I just noticed, this is in the wrong thread, it should really be moved to the "TGC Website" boards.
Back to top
Profile PM
Thraxas
Retired Moderator
20
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 11th Feb 2011 02:53
Link
I'd love to have things instantly available but I don't mind waiting.

A man will one day wear a tophat in glasgow on a sunny day juggeling grapes while humming the jurrasic park theme tune.
Back to top
Profile PM Email
That Guy John
16
Years of Service
User Offline
Joined: 30th Apr 2010
Location: United States
Posted: 11th Feb 2011 02:58
Link
Thraxas, for you to be able to say that these days.. you must be Kin to Gandhi. lol

But with all seriousness, as a digital product vendor, TGC really should look at updating there check out and delivery system.
Other than that, I am extremely happy with TGC in general.
Back to top
Profile PM
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 11th Feb 2011 03:36
Link
If a mod wants to move it then thats fine, but this is relating to an fpsc model pack and the deleivery system, so it kind of fits into both i guess.

I think we should do a patition, im sure if TGC can make awsome engines like dbpro and fpsc, they can handle a change from manual to automatic aproval of funds ect.

Deathkon 3000
Back to top
Profile PM Email Website
That Guy John
16
Years of Service
User Offline
Joined: 30th Apr 2010
Location: United States
Posted: 11th Feb 2011 07:42
Link
Quote: "should do a patition"

The company isn't THAT community driven

Quote: "they can handle a change from manual to automatic aproval of funds"

Like use a third party payment gate way that also handles product distribution.
I actually think talking about this is like beating a dead horse now that I think about it..
Back to top
Profile PM
Errant AI
19
Years of Service
User Offline
Joined: 24th Aug 2006
Location:
Posted: 11th Feb 2011 09:41
Link
TGC seems to process orders in the mornings M-F. So, if the order was made at 11am it was probably just after the cut-off.

When MP53 was released they went the extra mile on launch day to process orders at frequent intervals. This is now a week later so it's back to the status-quo of what people should expect.

If TGC were to use a 3rd party for processing and delivery I very much doubt this 3rd party would do it out of the kindness of their hearts and it could result in a price hike of TGC products to make up the difference. I think more people would rather wait a day or two rather than pay 10-20% more for products, packs, points, etc.

More than simply a matter of security, I suspect it's also a matter of reducing cost (and increasing accessibility) to the customer. The current system also allows them great flexibility to make bundles, award prize credits and so on.

Just my .02
Back to top
Profile PM Email Website
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 11th Feb 2011 12:49
Link
you got a point their, and i have your pack now, and let me say: You are god

thanks

Deathkon 3000
Back to top
Profile PM Email Website
JRH
19
Years of Service
User Offline
Joined: 8th Jul 2006
Location: Stirling, UK
Posted: 11th Feb 2011 15:04
Link
I live in the UK, and I usually have to wait a day or so.

C++ is labourless... if your name starts with 'L' and ends with 'ee'.
Back to top
Profile PM Email Website
Cross Hair Games
17
Years of Service
User Offline
Joined: 26th Jan 2009
Location: Canada Eh\'
Posted: 13th Feb 2011 01:40
Link
Does TGC look at orders made on the weekend before ones that came after Monday 1 am? Cause I'm buying one or two bundles of Model Packs, 9 in total. And was wondering if they would be one of the first priority order approval's if I ordered them on the weekend

Back to top
Profile PM Email Website
crispex
19
Years of Service
User Offline
Joined: 22nd Jun 2007
Location:
Posted: 13th Feb 2011 05:15
Link
I agree with most people when I say, this is a bit irritating. I don't care what size company you have, most forms of payment even with small companies, are automatic. PayPal offers credit card fraud checking, not to mention numerous other payment gateways.

I myself limit myself on how many TGC products I buy, simply because of waiting times. There has been delays up to 3 days before. Ask any eBay seller who has ever dealt with me, if you're going to run a business it needs to be speedy and on time.

I just now realized I've had a typo in my signature for the past 3 years.
Back to top
Profile PM
Slow Programmer
20
Years of Service
User Offline
Joined: 5th Apr 2006
Location: USA, Tennessee
Posted: 13th Feb 2011 17:38
Link
Manual processing appears archaic and unprofessional especially when done by a company that should be on the leading edge of technology based on the products they produce and sell. Given the small size of TGC, how much employee time is consumed by manual processing that could be used better in product improvement and new product development ?

There are two kinds of computer users. Those that use Macs and those that wish they did.
Back to top
Profile PM
General Jackson
User Banned
Posted: 13th Feb 2011 20:04
Link
Quote: "and let me say: You are god"

Oh dear, Idol worship :S

I am Southern, and I love Grits. Feel free to ask me what grits are if your a yankee
Back to top
Profile
Thraxas
Retired Moderator
20
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 13th Feb 2011 21:49
Link
Seems like we have a few people who just want everything instantly. One of whom doesn't surprise me at all!

A man will one day wear a tophat in glasgow on a sunny day juggeling grapes while humming the jurrasic park theme tune.
Back to top
Profile PM Email
crispex
19
Years of Service
User Offline
Joined: 22nd Jun 2007
Location:
Posted: 13th Feb 2011 23:01
Link
Yes, because in today's world, you need to be quick. This isn't the 1990's anymore where it takes 5 weeks to ship or processor orders. No offense to TGC, but if you're going to offer expensive products, at least use automatic payment.

I just now realized I've had a typo in my signature for the past 3 years.
Back to top
Profile PM
Thraxas
Retired Moderator
20
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 13th Feb 2011 23:14
Link
Quote: "but if you're going to offer expensive products"


Expensive? Nothing sold here is expensive.

A man will one day wear a tophat in glasgow on a sunny day juggeling grapes while humming the jurrasic park theme tune.
Back to top
Profile PM Email
AJ Schaeffer
16
Years of Service
User Offline
Joined: 22nd Aug 2009
Location: Jacksonville,FL
Posted: 13th Feb 2011 23:37
Link
I agree with Thraxas

Making someone's day a little better because of one of my models means a lot to me.
Back to top
Profile PM
crispex
19
Years of Service
User Offline
Joined: 22nd Jun 2007
Location:
Posted: 13th Feb 2011 23:39
Link
How is $50 not expensive? I wish I had your disposable income.

I just now realized I've had a typo in my signature for the past 3 years.
Back to top
Profile PM
Design Runner
15
Years of Service
User Offline
Joined: 16th Oct 2010
Location: In my own little world.
Posted: 14th Feb 2011 00:19
Link
Ok, for a teenager, which does make up most of TGC's consumers, 50$ is semi-expensive. I got a job at 13 because I was responsible and I wanted things, such as FPSC. Things costing 50$ became almost nothing to me. For an adult, $50 is almost nothing. With a McDonald's job, a teenager could be making 150$+ every week. Don't wish for it, get it. And this is totally offtopic so sorry. I just don't like laziness. Seriously, if you want to buy things, dont wish for money to fall into your pockets.

"If you can't handle me at my worst, you sure as hell don't deserve me at my best"
Back to top
Profile PM Email Website
crispex
19
Years of Service
User Offline
Joined: 22nd Jun 2007
Location:
Posted: 14th Feb 2011 00:25
Link
Who here is talking about money falling into pockets? I'm simply saying that for some people who actually PAY bills and simply don't live with their parents rent free, $50 is a substantial amount. I remember when I was a lot younger living with my parents, I was able to afford anything I wanted because I worked a job, but as you get older and you get out on your own, and you're paying bills for student loans and such, you realize that money is a bit tighter.

As for McDonald's, I've got a few friends who work at a local McDonald's, they barely bring in $70 every week. Problem is fast food appeals to younger kids, thus there are a lot more people working there, meaning reduced hours.

Regardless, for the amount of money people spend on TGC products, they simply need to come up with a more efficient system of processing payments.

I just now realized I've had a typo in my signature for the past 3 years.
Back to top
Profile PM
Cross Hair Games
17
Years of Service
User Offline
Joined: 26th Jan 2009
Location: Canada Eh\'
Posted: 14th Feb 2011 01:08
Link
Quote: "I got a job at 13 because I was responsible and I wanted things, such as FPSC"

Agreed, when I was twelve, I had two jobs. Because,
A) I liked to save
B) I'm not spoiled
Quote: "I remember when I was a lot younger living with my parents, I was able to afford anything I wanted"

Yes, that is true, but you still had to work for the money, correct? And for a 'Kid' having a job at a young age is a good life skill to teach responsibility and independence.
Quote: "Regardless, for the amount of money people spend on TGC products"

I dont know if your regarding to buying multiple products at once, or to expensive products. If its the products, Buddy, you can buy 117 Character's and 9 Weapons, for 40 DOLLARS.. 2 YEARs of work. Expensive? No. Christmas? Yes.
Service could be a bit faster, but hey, you try running a company like this.

Back to top
Profile PM Email Website
Thraxas
Retired Moderator
20
Years of Service
User Offline
Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 14th Feb 2011 02:24 Edited at: 15th Feb 2011 22:47
Link


A man will one day wear a tophat in glasgow on a sunny day juggeling grapes while humming the jurrasic park theme tune.
Back to top
Profile PM Email
Nazareth Entertainment
15
Years of Service
User Offline
Joined: 8th Dec 2010
Location: Under the desk
Posted: 14th Feb 2011 02:40
Link
a simple question which has been answerd has now become a flame war!

but off topic ( my topic) TGC are not expensive, people who say that are dumb, we have media and tools in our hands that put to good use can make things tht can be sold for a pretty penny, and if selling aint your thing then isnt the joy of making a game and sharing with people, worth under a hundred?

some people are too cheap for the econemy, how else will people make a living!

its people like you (who ridicule buissness like TGC for being expensive) that are the cuase of small buisinesses being broke coz you cant put your hands in your pockets for the hard effort and work of such a great company,

such lamoes!

Deathkon 3000
Back to top
Profile PM Email Website
Back to top

Login to post a reply

Server time is: 2026-07-01 22:12:20
Your offset time is: 2026-07-01 22:12:20