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FPSC Classic Product Chat / TGC Support-- wow really?

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Armageddon Games
17
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Joined: 29th Apr 2009
Location: Im In my Little bubble, Find your own...
Posted: 14th Jul 2011 15:26 Edited at: 15th Jul 2011 15:05
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Not to be disrespectful. but i have been battling with the support team all week playing inquiry tag...

my inquiry was to reset my tgc store downloads..

i started this inquiry monday.

they told me to send them an email from my email...

WITH WHAT EMAIL DUDE?

they didn't supply an email for me to send it to.. so how the [mod edit] seriously are we still doing this? It's been made clear numerous times that using *s to cover your swearing is unacceptable here![/mod edit] do you expect me to send you one? Explain that.

reason i am so aggravated with this is because i have asked them 4 TIMES to supply an email and their response... send a confirmation email from the account your store is registered to, and we will reset your downloads....



still no email address recipient.... wow guys THATS, a support team?

i finally sent an email to one i saw on the website-- newbusiness.tgc.com or something

get your [mod edit]twice in one post and a quick check of your history shows you've been noob slapped in the past for swearing, so now you can have a longer, 5 day, slap. This should help you get your 'stuff' (see it's not hard to use non-swears) together[/mod edit] together please.

this is highly irritating.

Could anyone please shine some light on this and tell me what email i need to contact since the game creators failed to understand that question several times?

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Deathcow
FPSC Reloaded Backer
20
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Joined: 13th Nov 2005
Location: Right here!
Posted: 14th Jul 2011 15:29 Edited at: 14th Jul 2011 15:29
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http://www.thegamecreators.com/?m=contact

Combat Junkies - A Gamers Paradise
Squadron AIU - The War begins here
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Armageddon Games
17
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Joined: 29th Apr 2009
Location: Im In my Little bubble, Find your own...
Posted: 14th Jul 2011 15:35 Edited at: 15th Jul 2011 15:05
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Thats not what i need-- he said send an email to them from the email account i used to sign up for the store.

but he never gave me the email address that Im supposed to send that confirmation to. and i asked them 4 different times to send me the email address im supposed to contact

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Deathcow
FPSC Reloaded Backer
20
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Joined: 13th Nov 2005
Location: Right here!
Posted: 14th Jul 2011 15:46
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This is the support form, which all support is done through. I have used this a number of times before and they have always worked on what ever issue I've reported. You need to login to use this and that would explain why he did not give you an email address. Most likely he was refering to this.

DC

Combat Junkies - A Gamers Paradise
Squadron AIU - The War begins here
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Soviet176
16
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Joined: 19th Sep 2009
Location: Volgograd
Posted: 14th Jul 2011 15:50
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AG you need to login with the account that you used to purchase those models. Then go to the support forms and send them your problem. For security reasons they can't just go reseting peoples stuff.


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Nickydude
Retired Moderator
19
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Joined: 4th Nov 2006
Location: Look outside...
Posted: 15th Jul 2011 00:31 Edited at: 15th Jul 2011 00:31
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Try sending an email to [email protected], she takes care of the store.

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Armageddon Games
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Joined: 29th Apr 2009
Location: Im In my Little bubble, Find your own...
Posted: 15th Jul 2011 14:47 Edited at: 15th Jul 2011 15:05
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thanks Nicky, sorry about that-- I got the issue resolved

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