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Geek Culture / ISP spams my email

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Phaelax
DBPro Master
23
Years of Service
User Offline
Joined: 16th Apr 2003
Location: Metropia
Posted: 7th Oct 2012 00:12 Edited at: 7th Oct 2012 00:13
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After being bombarded by emails about them not being able to processing my auto-payment(which is because they don't have my credit card on file), they sent an apology letter for the spam.

Now just think if this supposed "error" happened with my info saved on their side. They might've charged me multiple times!

But I'm done with this service for good. Monday morning I get a 10Mb service for $38 with a cable company.




"You're not going crazy. You're going sane in a crazy world!" ~Tick
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Dark Frager
16
Years of Service
User Offline
Joined: 16th Mar 2010
Location: The Void.
Posted: 7th Oct 2012 00:59
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Well atleast they've actually bothered sending you an apology letter.

Oh come on. We're trying to talk with sigs here and you rudely interrupt.
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nonZero
15
Years of Service
User Offline
Joined: 10th Jul 2011
Location: Dark Empire HQ, Otherworld, Silent Hill
Posted: 7th Oct 2012 13:57
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That's disgusting business-practice. I think you're making the right move by switching service-providers. I'd be mad as hell too.

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Seppuku Arts
Moderator
21
Years of Service
User Offline
Joined: 18th Aug 2004
Location: Cambridgeshire, England
Posted: 7th Oct 2012 14:31
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I hate people who bug you like hell when you leave their service or try to beg you not to leave. But getting spammed would be pretty damn annoying. I think when you leave you should ask to have your data removed from their records, I'm not sure what data protection laws are like in other countries, but I believe you have the right to do so here in the UK, unless you sign that right away.

However, I am somewhat reminded of this:


AA as in car breakdown cover, not alcoholic's anonymous.

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MrValentine
AGK Backer
15
Years of Service
User Offline
Joined: 5th Dec 2010
Playing: FFVII
Posted: 8th Oct 2012 02:44 Edited at: 8th Oct 2012 02:45
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@ Sepp - LMAO

@ Phaelax - CLEARly they have no clue what they are doing...

Pardon the pun...

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Phaelax
DBPro Master
23
Years of Service
User Offline
Joined: 16th Apr 2003
Location: Metropia
Posted: 8th Oct 2012 16:19
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I just got Insight today. Faster speed, much lower pings, and lower price.

"You're not going crazy. You're going sane in a crazy world!" ~Tick
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bitJericho
23
Years of Service
User Offline
Joined: 9th Oct 2002
Location: United States
Posted: 8th Oct 2012 18:39
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I dunno, mistakes happen. Obviously there was more wrong if you cancelled your service with them though!

Visit my blog http://www.canales.me. Also yes I changed my name. It was time for a change.
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Phaelax
DBPro Master
23
Years of Service
User Offline
Joined: 16th Apr 2003
Location: Metropia
Posted: 8th Oct 2012 18:49
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Oh there was a lot more wrong. Crappy hardware, high latency on the service, terrible customer service with non-english speakers, ill-knowledgeable techs that know nothing about networking, and very annoying reminders to pay my bill.
Every night around 3am, up to about a week or two before the bill is due, they shut your internet off. You need to open your browser, let it forward you to their website to where you can either read a special announcement (bill due date) or click a link to continue using the internet. And being a 4G wireless service, speeds were quite limited. 4Mb at best for $45.

"You're not going crazy. You're going sane in a crazy world!" ~Tick
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