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FPSC Classic Product Chat / Ticket not replied to

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AeroFiles
15
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Joined: 18th Oct 2010
Location:
Posted: 1st Mar 2013 01:11
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Support I made a ticket and still waiting for a reply, well over 48 hours.



Status: Awaiting Reply
Enquiry Date: 22nd February 2013 18:52:21 pm

Goes under my name Simon Nordendal.

AeroFiles - addon content developer for fps creator (store)
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AeroFiles
15
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Joined: 18th Oct 2010
Location:
Posted: 3rd Mar 2013 13:06
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Still waiting for the ticket to be replied to
Nobody here reading this with the rights to access it?

I find it sad that one has to wait well over 48 hours for a reply.

AeroFiles - addon content developer for fps creator (store)
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Ross tra damus
3D Media Maker
20
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Joined: 7th Jun 2006
Location: Looking to Escape London
Posted: 3rd Mar 2013 14:31
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AeroFiles

I gather when you say 'ticket' you must mean a product Order.

I thought I should let you know that The Game Creators company do 'not' work at the weekends which means there may be a slight delay with your Order.

Good Luck
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Wolf
18
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Joined: 8th Nov 2007
Location: Luxemburg
Posted: 3rd Mar 2013 16:38
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You either confuse this with your local airlines support forum or by ticket you mean a product order.

Give it 2 weeks and if nothing happens contact support.

Besides: What vital TGC Product did you order that you have to receive it within 48 hours? Just joking.



-Wolf

[href]www.serygalacaffeine.com[/href]
Without struggle,no progress and no result.Every breaking of habit produces a change in the machine.
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raymondlee306
16
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Joined: 24th Oct 2009
Location: Ohio
Posted: 3rd Mar 2013 19:21 Edited at: 3rd Mar 2013 19:22
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Actually I believe when you contact support through the web-based contact for things like sales they call it a support "ticket".

@AeroFiles
Looks like you might want to contact them again if it's been from 22 of Feb. Maybe it just got overlooked
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AeroFiles
15
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Joined: 18th Oct 2010
Location:
Posted: 4th Mar 2013 03:12
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Not product support, but account related support as raymondlee306 said.
A support ticket or what ever it is named.
But yea waited since Feb 22, so guess I have to contact them again.
Would like access to my vendor store account so I can add new models

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Tomahawk
13
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Joined: 16th Dec 2012
Location: Where do you think I live?
Posted: 4th Mar 2013 15:41 Edited at: 4th Mar 2013 15:42
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Are you using a prepaid visa? Last time I made an Order I used one, and it never went through. I tried retrying payment but nothing worked. After that I canceled the order then tried it on a credit card and it worked fine.
Hope this solves your problem
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