Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

AppGameKit Classic Chat / Unable to sign in to Google Play Games

Author
Message
PSY
Developer
8
Years of Service
User Offline
Joined: 3rd Jul 2016
Location: Laniakea Supercluster
Posted: 7th Jul 2017 20:20 Edited at: 16th Nov 2017 18:17
Link
Hi all,

I'm having trouble with signing in to Google Play Games with my app 'Space Haze':
https://play.google.com/store/apps/details?id=com.psylabs.spacehaze&hl=en


It has been working all the time, and I didn't change anything, neither in the Dev Console nor in the code.
All I did was clean-up my smartphone, and now the game tries to connect to Google Play Games 2 times, and pops up with the error message 'Unable to sign in to Google Play Games'.
I asked a friend to test it on his smartphone, and it just works fine.
Strange thing is, other games work, just Space Haze doesn't.

I cleared the cache and data of all Google apps possible on my smartphone. Nothing.
Then I reset all Google apps to factory default and reinstalled the updates. Nothing.
Then I reset my smartphone to factory default. Still nothing

Could you guys please download the app and see if it successfully logs in to Google Play Games?

Any help would be greatly appreciated!

I also checked the fingerprints and the links in the Dev Console, everything's fine.


Cheers,
PSY


PSY LABS Games
Coders don't die, they just gosub without return
Back to top
Profile PM Website
MikeMax
AGK Academic Backer
12
Years of Service
User Offline
Joined: 13th Dec 2011
Location: Paris
Posted: 9th Jul 2017 01:50
Link
I have also the same problem with a new game. Works well in broadcast mode (with Thegamecreators AppGameKit Player google config i think), but not when i'm deplying in alpha mode.

Try to connect 2 times, and have the message "Unable to sign in to Google Play Games".

I have also checked the Google play Console and API with the good release keystore fingerprint etc... it doesn't work.
--------------------------------
Join us on dedicated AppGameKit WeeKChat :
https://week.chat/room/AppGameKit
Back to top
Profile PM Email
PSY
Developer
8
Years of Service
User Offline
Joined: 3rd Jul 2016
Location: Laniakea Supercluster
Posted: 9th Jul 2017 20:17 Edited at: 16th Nov 2017 18:17
Link
After I deleted my Google Play Games Profile and set up a new one, it worked
Seems it was FUBAR ^^

@MikeMax
Have you set up your alpha test account properly?
Delete your Google Play Games Cache
Delete your Google Play Store Cache
Delete your Google Play Services Cache
If it still doesn't work, uninstall Google Play Games update and reinstall it. Worked for me most of the time

Sometimes it takes several hours for a freshly published game to sync with the Google servers


Cheers,
PSY


PSY LABS Games
Coders don't die, they just gosub without return
Back to top
Profile PM Website
MikeMax
AGK Academic Backer
12
Years of Service
User Offline
Joined: 13th Dec 2011
Location: Paris
Posted: 9th Jul 2017 20:34
Link
Yes i think i have set up alpha test account properly. i can install the alpha version from google play store with the test account.

I have linked the alpha version with the google play games services API with the SHA1 fingerprint and google says that everything is well published for the alpha version.

i have surely forgotten something but what ?

I have clean all the cache as you mentionned but not better...

My alpha version and google play console configuration has been done 24 hours ago.

i will try to reinstall google play games but not sure if i have access to that
--------------------------------
Join us on dedicated AppGameKit WeeKChat :
https://week.chat/room/AppGameKit
Back to top
Profile PM Email
tmu
7
Years of Service
User Offline
Joined: 2nd Feb 2017
Location:
Posted: 9th Jul 2017 21:14
Link
Set up test account in Google Play services for the game?
Back to top
Profile PM
MikeMax
AGK Academic Backer
12
Years of Service
User Offline
Joined: 13th Dec 2011
Location: Paris
Posted: 9th Jul 2017 21:45
Link
yes, i have added my google email for the tests (and i'm able to install my alpha version from google play so it recognizes me well)
--------------------------------
Join us on dedicated AppGameKit WeeKChat :
https://week.chat/room/AppGameKit
Back to top
Profile PM Email
MikeMax
AGK Academic Backer
12
Years of Service
User Offline
Joined: 13th Dec 2011
Location: Paris
Posted: 10th Jul 2017 00:24 Edited at: 10th Jul 2017 00:29
Link
After a lot of checks and re-re-re-checks ... the 1000th check of the package name revealed a typing error ...



(i can't explain how the alpha testers could check and download the alpha version of a misspelled package name but....)

So now .. it works perfectly ...
--------------------------------
Join us on dedicated AppGameKit WeeKChat :
https://week.chat/room/AppGameKit
Back to top
Profile PM Email
Back to top

Login to post a reply

Server time is: 2024-09-30 05:30:20
Your offset time is: 2024-09-30 05:30:20