That guy is sheer class. The way he directs his anger into a brand of 'formal customer service complaint' speak is excellent. Yes of course it is a wind up, but perfectly executed. For me though the mark of a great windup is in getting the most outrageous thing believed, in this respect he has failed because clearly nobody posting has been succorred, however Ian - you do seem to be wavering yourself so I vote that he has succeeded.
Good job lil' Penguin!
God created the world in 7 days, but we're still waiting for the patch.