a "normal" is something that tells a 3D progam which way something is facing. 3D rendering programs use normals when lighting objects. although 3D Canvas may not use the word "normals" outright, believe me, it's using them. I don't personally use 3D Canvas so I can't give specific information, but there are probably commands for "smoothing" or "welding" which are commands that let you control normals.
I'm sure some 3D Canvas users here can give some more specific help.
but your right, if you've fixed the problem, it's a moot point.
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