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DarkBASIC Professional Discussion / Dark Basic Pro Order Problems

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Nathan
23
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Joined: 30th Dec 2002
Location: United States
Posted: 30th Dec 2002 22:56
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Helo

I have orderd Dark Basic Pro about 4 weeks ago and it still has not arived yet. I Have contacted the Darkbasic People through the contact page on this site twice already and have been waitng nearly a week for a response and still have not got one yet does anyone here know the best way to contact the people at darkbasic about this.

Thanks
Nathan
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stormtrooper
23
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Joined: 24th Nov 2002
Location: United States
Posted: 30th Dec 2002 23:55
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I ordered DB V1.xx online and all I needed was a code to upgrade the demo version I was using, they sent that to me through e-mail and It took about three weeks for them to do that, and I never got any replies to my e-mails asking what was taking so long. I ordered DBP through Real Game Tools and got the program in less than a week through snail mail and I inquired about my order and had a prompt reply. They are much more professional in business and coustmer service than the DB team in the U.K

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MrTAToad
23
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Joined: 26th Aug 2002
Location: United Kingdom
Posted: 30th Dec 2002 23:57
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Yes, I dont think they answer e-mails through the web site (common with most companies, I think). You could either phone FastTrak or e-mail them directly.

Good news everyone! I really am THAT good...
http://www.nickk.nildram.co.uk/ for great plug-ins - oh my, yes!
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jasuk70
23
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Joined: 3rd Dec 2002
Location: Hemel Hempstead
Posted: 31st Dec 2002 00:43
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After a lot of searching I found the best place for me to buy it in the UK was from Amazon.co.uk (£50). It arrived in 3 days. I couldnt find anything on this website about buying it in the UK so had to find out about Amazon myself.

Jas
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Nathan
23
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Joined: 30th Dec 2002
Location: United States
Posted: 31st Dec 2002 20:58
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Who is FastTrak I ordered dbpro from this site. Where can I find FastTraks Phone Number

Nathan

Computer Specs: Dell Inspiron 8000 PIII 1000Mhz : NVIDIA GeForce2 Go (Dell Mobile) 32MB : WinMe : 256 MB Ram
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Dunghill_Dave
23
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Joined: 25th Dec 2002
Location: United Kingdom
Posted: 31st Dec 2002 21:00
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Quote: "
After a lot of searching I found the best place for me to buy it in the UK was from Amazon.co.uk (£50). It arrived in 3 days. I couldnt find anything on this website about buying it in the UK so had to find out about Amazon myself.
"


www.specialreserve.com is very good too.
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Benjamin
23
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Joined: 24th Nov 2002
Location: France
Posted: 1st Jan 2003 02:47
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I didnt have to wait long for replies to e-mails, but the postage was slow

xxxpetratxxx
B. R. W
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Flashing Blade
23
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Joined: 19th Oct 2002
Location: United Kingdom
Posted: 1st Jan 2003 03:30
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I got mine back in October - I ordered on a Tuesday afternoon and received next morning (using credid card and telephone to order from fastrak). I got mine in less than 24hrs - so if, like me, you from ole blighty demand promt service (the minute they got your credit card no. they got your cash - so tell 'em to post it first class - they got no excuses)
If, unlike me, you from good ole US of A still demand promt service (the minute they got your credit card no. they got your cash too - so tell 'em to post it NOW (dunno how quick 1st class post reaches usa but 3 or 4 weeks seems to me to be takin' the piss) - they got no excuses)
BTW happy new year.
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rapscaLLion
23
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Joined: 29th Aug 2002
Location: Canada
Posted: 1st Jan 2003 03:35
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your in the USA, you should have ordered from RGT. Anywho, you didn't, so I suggest email Rick or Lee directly.

Alex Wanuch
aka rapscaLLion
Kousen Dev Progress >> Currently Working On Editors
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Epidemicz
23
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Joined: 23rd Nov 2002
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Posted: 1st Jan 2003 09:25
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FastTrak Software Publishing Ltd., 20 Greenhill Crescent, Watford Business Park, Watford, Herts. WD18 8JA.

Tel: 01923 495496 Fax: 01923 800190

-Its on the back of everyone's darkbasic pro manual

I am the very disease you pretend to be.
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Kangaroo2
23
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Joined: 26th Sep 2002
Location: United Kingdom
Posted: 3rd Jan 2003 02:44
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I have NEVER recieved a reply to any emails I sent via the site, don't know why, they were always few, important, and polite. VERY impreoffessional grrr.

That said I ordered DBPro from this site and it was delivered by the NEXT DAY - not kidding!

Specialreserve does indeed rock. Nice free gifts too

* If the apocalypse comes, email me *
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dsachs59
23
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Joined: 9th Dec 2002
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Posted: 3rd Jan 2003 04:03
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Hello,

I did the same as you. I ordered from this site in the UK and should have ordered from the US site. I ordered through the share it! system and now I am being told that my order cannot be found. Well they found my money quick enough but finding my order and shipping it is another story it seems. I am getting very worried at this point.

Dave

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MrTAToad
23
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Joined: 26th Aug 2002
Location: United Kingdom
Posted: 3rd Jan 2003 04:10
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Hope you kept the e-mail that ShareIt! sends - if I remember from ordering Cartography Shop, it should have some sort of order number that they should be able to use to search for your order, do a new one or refund you.

Good news everyone! I really am THAT good...
http://www.nickk.nildram.co.uk/ for great plug-ins - oh my, yes!
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Soyuz
23
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Joined: 17th Dec 2002
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Posted: 3rd Jan 2003 12:59
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I ordered through Share-it 14 days ago with no indication of package being delivered. I email them and they say they just take orders and don't do delivery so I must contact someone else...so I did and now I await their reply.

I am getting pissed off. If this is a common occurence for delivery then I suggest the DB team seriously consider changing their order fullfilment partners.

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MrTAToad
23
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Joined: 26th Aug 2002
Location: United Kingdom
Posted: 3rd Jan 2003 14:26
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You could either phone and/or e-mail Rick (?) Vanner directory (if you haven't done so already)...

Good news everyone! I really am THAT good...
http://www.nickk.nildram.co.uk/ for great plug-ins - oh my, yes!
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Soyuz
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Joined: 17th Dec 2002
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Posted: 3rd Jan 2003 15:16
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LOL yeah have you tried dialing that numnber?

"The number you have dialled has not been recognised. Please check and try again"

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MrTAToad
23
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Joined: 26th Aug 2002
Location: United Kingdom
Posted: 3rd Jan 2003 18:00
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Try directory enquires or send a fax...

Good news everyone! I really am THAT good...
http://www.nickk.nildram.co.uk/ for great plug-ins - oh my, yes!
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Epidemicz
23
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Joined: 23rd Nov 2002
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Posted: 3rd Jan 2003 18:34
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This was in one of the like 5 emails I got from share-it when I ordered my copy of dbpro.

"If you have questions concerning the arrival date of the product ordered or
if you have general questions, please contact the publisher of the software
directly at [email protected]"

I emailed him and got a responce, within the next day or so, pretty fast. He told me when exactly it was shipped, in my case I ordered on dec 13 -> it shipped dec 17 -> arrived dec 26.

If your ordering from share-it and are in the us, you can expect it to take its time especially if you use usps

I am the very disease you pretend to be.
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Epidemicz
23
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Joined: 23rd Nov 2002
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Posted: 3rd Jan 2003 18:36
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One other thing, the order number share-it asks you to keep track of incase you have problems, there is no use for that. The FAQ on their site blows, didn't tell me anything. It is very generalized...and the e-mails I sent via their site were never responded to, so I wouldn't waste my time doing that if I were you.

I am the very disease you pretend to be.
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