Sorry your browser is not supported!

You are using an outdated browser that does not support modern web technologies, in order to use this site please update to a new browser.

Browsers supported include Chrome, FireFox, Safari, Opera, Internet Explorer 10+ or Microsoft Edge.

FPSC Classic Product Chat / Can't establish connection to files.fpscreator.com

Author
Message
Richard Davey
Retired Moderator
22
Years of Service
User Offline
Joined: 30th Apr 2002
Location: On the Jupiter Probe
Posted: 8th Sep 2005 12:36
Link
First thing to check: Use the IP address instead of the domain name. So replace files.fpscreator.com with 72.36.165.86 and try again.

Still not working? Ensure your firewall allows FTP programs to run. FTP will open a connection on Port 21, but it will then negotiate another port between itself and the server, which could be pretty much anything (typically above 500). This means you need decent firewall software that can allow application layer connections, not port specific ones. Windows Firewall works fine for this, as does Zone Alarm, etc. Ensure your FTP client is allowed access through your firewall. Changing the port number to anything other than 21 will always fail btw.

Neither of those? Are you behind a Proxy Server? If so you'll have to configure your FTP software accordingly - and it varies totally between each proxy, so go read the manual I'm afraid.

A great many people think they are thinking when they are really rearranging their prejudices.
Back to top
Profile PM Email Website
Torrey
20
Years of Service
User Offline
Joined: 20th Aug 2004
Location: New Jersey
Posted: 8th Sep 2005 12:46
Link
I noticed in the email that you attempted to link users to the FTP by providing the URL. The error with this link is that it attempts to connect to http://files.fpscreator.com instead of ftp://files.fpscreator.com fixing that in batch emails would help out a few guys trying to download it.

The best audio plugin for DarkBASIC Pro!
Plays Ogg Vorbis,MP3,FLAC,uncompressed WAV,AIFF,MOD,S3M,XM,and IT files.
Back to top
Profile PM Email
Richard Davey
Retired Moderator
22
Years of Service
User Offline
Joined: 30th Apr 2002
Location: On the Jupiter Probe
Posted: 8th Sep 2005 12:47 Edited at: 8th Sep 2005 12:48
Link
I don't link to the site like that at all in the email, it's just plain text. Your email client translated it for you into a hyper-link, hence the problem. There's nothing I can do to stop that.

A great many people think they are thinking when they are really rearranging their prejudices.
Back to top
Profile PM Email Website
Torrey
20
Years of Service
User Offline
Joined: 20th Aug 2004
Location: New Jersey
Posted: 8th Sep 2005 12:54
Link
Here's the screen shot. There is html formatting in the email.

This shows what I was mentioning.

The best audio plugin for DarkBASIC Pro!
Plays Ogg Vorbis,MP3,FLAC,uncompressed WAV,AIFF,MOD,S3M,XM,and IT files.

Attachments

Login to view attachments
Back to top
Profile PM Email
Richard Davey
Retired Moderator
22
Years of Service
User Offline
Joined: 30th Apr 2002
Location: On the Jupiter Probe
Posted: 8th Sep 2005 12:58
Link
I understood what you meant. If you view the source (actual text) of the email (not the HTML rendered version) you'll see that the domain files.fpscreator.com is *not* a hyper-link at all.

Your email client has turned it into one for you.

There is nothing I can do to stop this, it's a 100% client side problem.

A great many people think they are thinking when they are really rearranging their prejudices.
Back to top
Profile PM Email Website
Chimera
19
Years of Service
User Offline
Joined: 18th Dec 2004
Location: Belgium
Posted: 8th Sep 2005 18:25
Link
Rich... don't know who I'm looking for actually, I wanted to download FPSC V1, looked at the guide, did everything it said, COPIED my username and password (not entered manually) and on that FTP client it says *******(=username) cannot log in... too many people or what?! plz help me!
Back to top
Profile PM Email
Richard Davey
Retired Moderator
22
Years of Service
User Offline
Joined: 30th Apr 2002
Location: On the Jupiter Probe
Posted: 8th Sep 2005 18:46
Link
If there were too many users already on, it would say "Too many users" If it said something else it may be specific to that user account. Email me privately the username + password you're trying to use (don't post it here!)

A great many people think they are thinking when they are really rearranging their prejudices.
Back to top
Profile PM Email Website
Chimera
19
Years of Service
User Offline
Joined: 18th Dec 2004
Location: Belgium
Posted: 8th Sep 2005 21:21
Link
Ok sent the details, tell me if you got them otherwise I could just be waiting for a reply while you didn't receive it :s
Back to top
Profile PM Email
00bk
19
Years of Service
User Offline
Joined: 13th Jan 2005
Location: Digging thru the earth to get to china
Posted: 10th Sep 2005 20:05
Link
What is the username and password for the ftp upload site?

Back to top
Profile PM Email
SoftMotion3D
AGK Developer
19
Years of Service
User Offline
Joined: 24th Aug 2005
Location: Calgary,Alberta
Posted: 11th Sep 2005 01:06
Link
first ...that information is only given to the ea owners...and second with the heading problem.


i came up with the same error as you have....i reinstalled the ftp program and say no to the 2 questions it askes before it loads.
Cause i originaly said yes to both of them and got the same error.
the next time i tried it saying no to those boxes got me in first try.

maby try that....at least thats what was wrong for mine.
Back to top
Profile PM Email Website
Shigidy Wigidy
19
Years of Service
User Offline
Joined: 1st Aug 2005
Location: Somewhere
Posted: 11th Sep 2005 03:54 Edited at: 11th Sep 2005 04:14
Link
i typed in 72.36.165.86 and checked use proxy still it says its corrupted make a new copy, its corrupted or something else. Please help me Rick

[img]

http://cgstudios.bravehost.com <- tell me how to make that a link

Attachments

Login to view attachments
Back to top
Profile PM Email Website
Ivo
19
Years of Service
User Offline
Joined: 21st Sep 2005
Location: Slovakia
Posted: 21st Sep 2005 12:52
Link
hehe ive received mail vith exactly this login infos:

Username: %USERNAME%
Password: %PASSWORD%

I havent any Username and password... Maybe mailing script problem ???
Back to top
Profile PM Email Website
ldonyo
19
Years of Service
User Offline
Joined: 19th Sep 2005
Location: Lee\'s Summit, MO USA
Posted: 21st Sep 2005 15:15
Link
I pre-ordered FPSC a couple of days ago and I received an email this morning that mentions downloading from the FTP site. However, my email has %USERNAME%, %PASSWORD%, and %SERIAL%, instead of any usable values. Did I receive the email in error?
Back to top
Profile PM Email Website
Nutbolt
19
Years of Service
User Offline
Joined: 7th Jul 2005
Location: BEHIND YOU
Posted: 21st Sep 2005 18:13
Link
ok i just got the e-mail (not an ea user)and for my user name and password it said %USERNAME% and for my password %PASSWORD% and the same for my serial. Is this an error or will i not get the proper info till the 22nd (2mo) if so why send the e-mail now.

Just beacuse i'm blonde, don't meen i'm stupid!
Back to top
Profile PM Email
Trisect Development
22
Years of Service
User Offline
Joined: 8th Sep 2002
Location: Denmark
Posted: 21st Sep 2005 19:21
Link
My email did the same, %USERNAME%, %PASSWORD% and %SERIAL&.
Its like my Outlook do not show HTML!!!

Sig removed!
Back to top
Profile PM Website
Nutbolt
19
Years of Service
User Offline
Joined: 7th Jul 2005
Location: BEHIND YOU
Posted: 21st Sep 2005 20:45
Link
Loo on the thread about this. It just basicly says that you will get the download info (username etc...) tomorrow.

Just beacuse i'm blonde, don't meen i'm stupid!
Back to top
Profile PM Email
Pandemoniac
19
Years of Service
User Offline
Joined: 13th Sep 2005
Location:
Posted: 22nd Sep 2005 04:01
Link
Ditto, I got the email like that too, looks like a template with the info not filled in...
Back to top
Profile PM
Nutbolt
19
Years of Service
User Offline
Joined: 7th Jul 2005
Location: BEHIND YOU
Posted: 22nd Sep 2005 08:46
Link
Yer, well its 2mo lol still no e-mail. ok ill let them of its only 6.45 Does anyone know what time the e-mail will come. Thanks

Just beacuse i'm blonde, don't meen i'm stupid!
Back to top
Profile PM Email
Oddmoore
19
Years of Service
User Offline
Joined: 22nd Sep 2005
Location: Sacramento, CA.
Posted: 22nd Sep 2005 18:04
Link
Hi everyone.
I ordered the full version of FPS Creator on the 9th of this month. I have "Never" received a confirmation e-mail. I contacted Support and after several day's I had a reply. The reply was this " FPS Creator will be released on Sept. 22nd". HUH!?
I was asking about a confirmation e-mail. NOT the release date. Oh well. Now it's September 22nd and I STILL don't have a confirmation e-mail. Let alone a download link.
I don't like this. A person cant help but feel, that their business just doesn't matter all that much when there is poor customer service communication.
I'm not trying to be rude. However, I believe at this point I have a legitimate complaint that simply deserves a descent remedy.

Thank You.
Back to top
Profile PM
DURRON
19
Years of Service
User Offline
Joined: 22nd Sep 2005
Location:
Posted: 23rd Sep 2005 01:52
Link
This seems to a commom theme here. I also preordered V1 through an EA upgrade on Sep 10 and was told that an email would be sent to me soon for the download. Now its the 22 and still no email. It said they are sending out 250 a day first come first served. I guess there must be a lot of people ahead of me or im just going insane. Muaaahhh!!

UNLEASH THE FURY
Back to top
Profile PM
manic miner
19
Years of Service
User Offline
Joined: 7th Sep 2005
Location:
Posted: 23rd Sep 2005 07:32
Link
For users who say they have not recieved their user name & password to download FPS it would be better if you contacted customer support directly by email rather that posting in the forum.
You are unlikely to get a reply via the forum but are certain to get one via the email address you used to purchase FPS.
By using the email address you ordered FPS with you will be helping to combat fraud...Its a serious offence to attempt to steal goods & forums are often used to make bogus claims.
Back to top
Profile PM
MichaelD
19
Years of Service
User Offline
Joined: 23rd Sep 2005
Location:
Posted: 23rd Sep 2005 10:01
Link
Okay this is starting to p. me off.
Especially since I am hearing all of you guys are having the same problem(s).

I ordered it yesterday. Almost as soon as it said:
- The Full Retail Version is out -- Order today -

Now its been 24 hours and I still haven't received an email with the download link, username or password.

And I made a direct money transfer so there is no credit card or anything like that, that needs to be cleared first.

And whats even worse - its been 20 hours and still no reply on any of my emails. This is REALLY bad and has to be fixed. You cannot sell a product with this kind of slow support.

If my webbusiness dont answer customers within 12 hours of them having send an email to us. Most of them begind to be impatient and rightfully so.

When am I going to get my download email or even an answer from you guys?

"Kind regards"
Michael Due.
Back to top
Profile PM
manic miner
19
Years of Service
User Offline
Joined: 7th Sep 2005
Location:
Posted: 23rd Sep 2005 14:40
Link
I think 12 hours is a tad optimistic for expecting a reply.
Most software sites respond within 48hrs of an order & that seems reasonable to me...Whilst it can be annoying it is a necessity to prevent fraud (fraud kills software).
When I ordered the EA version i did it on a friday evening....I did not get a reply till monday morning & like you michael i was well miffed!....However come monday morning my key had arrived & i was no longer miffed....take it from me...once you get your software all the anger will instantly vanish & become a distant memory.
Back to top
Profile PM
MichaelD
19
Years of Service
User Offline
Joined: 23rd Sep 2005
Location:
Posted: 23rd Sep 2005 19:46
Link
Yay I got the email ^^

Can't wait til its done downloading, so I can get started.

I have 2 weeks to make the best possible game with a 10 page report and then it will be handed in to my Game making teacher

It's gonna be fun to see what I can create in 2 weeks and how he (my teacher) is gonna rate it ^^
Back to top
Profile PM
Back to top

Login to post a reply

Server time is: 2024-11-23 15:14:41
Your offset time is: 2024-11-23 15:14:41