Quote: " in all technicalitys, TGC OWNS all orders for FPSC"
Except where they've no idea whether you actually own the software or not. What if someone just downloaded it illegally and needs a key? - not suggesting that Benny is doing anything like that, but I'm sure you see how TGC need to be cautious.
I think that if you can proove to TGC that you own FPSC they'll be happy to give a new key - it might involve actually sending the DVD back to them - since you've lost the manual of course, if you had the manual then a bit of page from that would actually suffice as proof of purchase most of the time.
Van-B
Put away, those fiery biscuits!