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DarkBASIC Professional Discussion / RealGameTools.com - Reliable?

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iac249
23
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Joined: 26th Mar 2003
Location: USA
Posted: 1st Apr 2003 21:24
I ordered DBPro from RealGameTools.com on the 25th, and their email said it would be delivered by Priority Mail. I should have received it by now, but nothing has arrived. I emailed RealGameTools.com to check the status, and they haven't replied.

Anyone else experienced this?

- Corey
David T
Retired Moderator
23
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Joined: 27th Aug 2002
Location: England
Posted: 1st Apr 2003 21:28
Let me put it this way - you're not the first person I've seen with this problem

You are the th person to view this signature.
Programmers don't die, they just Gosub without return....
iac249
23
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Joined: 26th Mar 2003
Location: USA
Posted: 1st Apr 2003 21:47
Wonderful...I was really hoping I'd have it this week since I'm home from work. Did these people eventually get what they ordered, or did they get stiffed totally?
TogaMario
23
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Joined: 30th Jan 2003
Location:
Posted: 1st Apr 2003 22:16
Well, it took me a week to get mine. So I wouldn't fret just yet.

P.S. This is what the alphabet would look like if Q and R were eliminated.
Don Pedro
23
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Joined: 23rd Mar 2003
Location: Finland
Posted: 1st Apr 2003 22:40
Okay, I bought mine straight from the DBP guys (25th day also) and got it yesterday (31st of March) and they told me that it will take about 2 weeks. So I guess I was just lucky. Anyway after two weeks you should get worried about it - not sooner.

-Don

lcfcfan
23
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Joined: 19th Feb 2003
Location: North East, UK
Posted: 1st Apr 2003 22:51
i ordered dbp of amazon.co.uk and got it in 2 days.

2ghz, ati radeon mobility 32mb DDR, 30gb, 256mb DDR ram, Win Xp
IanM
Retired Moderator
23
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Joined: 11th Sep 2002
Location: In my moon base
Posted: 2nd Apr 2003 00:10
Spagyrist, why not email guy about it? - [email protected]
BoB Vila
23
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Joined: 27th Feb 2003
Location: United States
Posted: 2nd Apr 2003 00:28
heh, I waited 3 weeks for mine from RGT, and live pretty close to where they are shipping from.

Bobvila.com made me take off my avatar! (dunno how they found out)
Richard Davey
Retired Moderator
24
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Joined: 30th Apr 2002
Location: On the Jupiter Probe
Posted: 2nd Apr 2003 00:30
Spagyrist - you will definitely NOT get "stiffed" on your purchase at all. Even in the extreme case that the order isn't fulfilled by RGT we would send you a complimentary copy. But I know that's not going to happen. Your first port of call would be Guy as IanM suggested and failing a response on that channel over a few days you can use the Order Enquiry feature on this site and we'll investigate it for you.

Cheers,

Rich

"Gentlemen, we are about to short-circuit the Universe!"
DB Team / Atari ST / DarkForge / Retro Gaming
Richard Davey
Retired Moderator
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Location: On the Jupiter Probe
Posted: 2nd Apr 2003 00:32
Don Pedro - "they told me that it will take about 2 weeks. So I guess I was just lucky"

We quote 2 weeks because that is what Royal Mail quote to us. Very often it's faster than that so this news isn't uncommon. We'd much rather say it'll arrive within 2 weeks and you get it in 5 days than say it'll arrive in 5 days and you end up waiting 2 weeks

Cheers,

Rich

"Gentlemen, we are about to short-circuit the Universe!"
DB Team / Atari ST / DarkForge / Retro Gaming
BoB Vila
23
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Joined: 27th Feb 2003
Location: United States
Posted: 2nd Apr 2003 00:39
yea. guy is pretty quick to respond. Though, I think he hired a 1 legged man on a bicycle to do deliveries

Bobvila.com made me take off my avatar! (dunno how they found out)
rapscaLLion
23
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Joined: 29th Aug 2002
Location: Canada
Posted: 2nd Apr 2003 00:43
Guy is great in that regard, he had to send my manuels twice before they reached me. It isn't his fault it's the mail system. I know you wanted it for the weekend but I wouldn't worry if it doesn't come within the next week, after that you can start If you want, contact Guy for a order confirmation.

Alex Wanuch
aka rapscaLLion
Kousen Dev Progress >> Currently Working On Editors
CloseToPerfect
23
Years of Service
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Joined: 20th Dec 2002
Location: United States
Posted: 2nd Apr 2003 01:21
I ordered my copy from rgt and it took a long time to get so long I had a bad day got pissed and canceled my order, GuyS quickly refunded my money and we had a conversation about it and I reorded it form rgt a second time, seems he was out of stock at the time, and he email me when he shipped it out and I recieved it 2 days after that. Yes it took a long time to get , but that wasn't GuyS or rgt fault and he has personnally help me severval times with questions or problems and I am glad I supported him and ordered from him.


CloseToPerfect

Xoid
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Posted: 2nd Apr 2003 03:49 Edited at: 2nd Apr 2003 03:50
people, don't take it out on RGT, if they use their 'OWN' delivery service then fair enough, but I don't think they do, so the enquiry should be with the delivery service, so relax and wait your get it

I know you 'kiddies' don't like to 'WAIT' but tis a FACT of life, you must wait

remember : good things come to those who wait

Do not anticipate the outcome of the engagement, let nature take it's course, and your tools will strike at the right moment - from "Tao of Jeet Kune Do" by Bruce Lee
GuySavoie
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Joined: 26th Aug 2002
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Posted: 2nd Apr 2003 04:03
Rich pointed me to this thread.

I'm sorry for being out of touch by email - I've got a brother-in-law in a "dynamic" medical situation (it would be inappropriate to say more,) and I've been attending to several issues around his circumstances, so I've not been close to email for the past 4 days.

I am back on track now. I will respond to every email tonight. Scout's honor!

--- Guy

Shadow Robert
23
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Joined: 22nd Sep 2002
Location: Hertfordshire, England
Posted: 2nd Apr 2003 04:25
i think it maybe an idea to allow the order's to choose to pay a small premium and send it via DHL or AmericanExpress (stateside that is, Royal Mail First is a pretty good service since they introduced it)

i mean i'm sure some people wouldn't mind paying like $5 extra to have it there within 2-3business days. But the postal service is like this, alot of really crappy (yet cheap) delivery companies out there.
If you live in the UK there is one called BusinessFirst, it is truely appauling yet its the cheapest and everyone uses it... but oftenly it takes longer than projected to get what you want, if they do come oftenly its whilst your at work and rather than asking a neighbour if they want to sign for it and leaving a note they just take it back. Phone a few days later find out they decided you weren't in and just walk off. It is a truely aweful service

there are some almost as bad stateside, but not quite as bad as that (^_^)
problem is with most of them is thier regional rather than the whole country - however can't blame them at the size of the country lol

Also remember RGT isn't quite the same size as a big publisher, so they don't drum off like 1,000 copies a day and distribute them ... most of its elbow grease from the owner and friends (same goes for DBS) - if they get an order for that many copyies they have to go down to the printers, get more manuals, burn off more copies blah blah (^_^)
Maybe they should setup a deal with someone like Amazon.com though, would be better for sales - then everyone can bitch at them

Tsu'va Oni Ni Jyuuko Fiori Sei Tau!
One block follows the suit ... the whole suit of blocks is the path ... what have you found?
iac249
23
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Joined: 26th Mar 2003
Location: USA
Posted: 2nd Apr 2003 04:36
Guy wrote:

Quote: "I'm sorry for being out of touch by email - I've got a brother-in-law in a "dynamic" medical situation (it would be inappropriate to say more,) and I've been attending to several issues around his circumstances, so I've not been close to email for the past 4 days.

I am back on track now. I will respond to every email tonight. Scout's honor!
"


Guy,

Sorry to hear about your brother-in-law. Pray everything is okay...

Looking forward to receiving DBPro, but if your situation has caused a few days' delay, then I understand. Thanks for posting.

- Corey
iac249
23
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Joined: 26th Mar 2003
Location: USA
Posted: 2nd Apr 2003 07:13
Quote: "I know you 'kiddies' don't like to 'WAIT' but tis a FACT of life, you must wait "


Kiddies? Why, I'm married with two kids!

Now, if you'll please excuse me, I have to get back to watching my cartoons.
Richard Davey
Retired Moderator
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Location: On the Jupiter Probe
Posted: 2nd Apr 2003 12:23
We'll be introducing shipping options when the new shop code goes live in approx. 2 months time.

Cheers,

Rich

"Gentlemen, we are about to short-circuit the Universe!"
DB Team / Atari ST / DarkForge / Retro Gaming
OrcishBlue
23
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Joined: 9th Feb 2003
Location: Canada
Posted: 2nd Apr 2003 21:01
it took a bit longer than expected but i did receive my DBP from RealGameTools soo i wouldn't worry if i where you.
Took about 5 weeks to get mine in.

Anticipation didn't help me, seemed to have made the weeks go by slower. lol

You'll see, the morning you wont' check your mailbox, the package will be there

gl,

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