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FPSC Classic Product Chat / FPSC Electronic Download system bugged?

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Errant AI
18
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Joined: 24th Aug 2006
Location:
Posted: 30th Aug 2006 00:11
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Hello, All.

I'm experiencing the same problem as described in the following thread:

http://forum.thegamecreators.com/?m=forum_view&t=75757&b=21

I filed a customer servive ticket on Friday the 25th but have yet to hear back on it. I've attached a ss of the ticked dialogue along with a ss of my order history.

Strangely, the model packs can be downloaded just fine but FPSC appears as "n/a" under the actions column where I suspect it should say "download".

I have been emailed the auth code and dispatch notice but would prefer to not wait the 2-4 weeks specified for the box to show up.

Is here someone else I should contact besides filing the customer service ticket?

Thanks in advance for any info on this!

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xplosys
18
Years of Service
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Joined: 5th Jan 2006
Playing: FPSC Multiplayer Games
Posted: 30th Aug 2006 00:25
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No, only support can help with this. Use the Order & Billing Support link below the Post Forum Mesage box.

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Errant AI
18
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Joined: 24th Aug 2006
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Posted: 30th Aug 2006 00:44
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Thanks, Xplosys.

I was afraid of that. The 2nd dialogue box in the attached ss is from the order and billing support form. I sent it as soon as something looked wrong.

I guess I'll just have to sit tight a while longer and hope things get sorted out. I've been going nuts watching the support inquiry que numbers go up and down the last few days.
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Thraxas
Retired Moderator
18
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Joined: 8th Feb 2006
Location: The Avenging Axe, Turai
Posted: 30th Aug 2006 01:38
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Didn't you get an email with this inside it :
Quote: "Download Instructions

The electronic version of FPS Creator can be found on a private customer-only FTP server.

If you have never used FTP before we've written an easy-to-follow guide on our web site: http://www.fpscreator.com/howtoftp.php

If you are experienced with FTP, or have read the guide, please use the following unique details:"


I won't post the details for obvious reasons... unless they've changed the download method you should have received this email also

I don't want to see a FPSC Professional!
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Errant AI
18
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Joined: 24th Aug 2006
Location:
Posted: 30th Aug 2006 02:11
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Ahhhh. Thankyou Thraxas!

I had over looked the email with the FTP instructions.

I noticed there are two files up there. Is the zip file with the newer date a German version or something that I can ignore? I'm downloading the file specified by the email now.
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Gylfi
18
Years of Service
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Joined: 28th Aug 2006
Location: Well, wouldn\'t you want to know?
Posted: 30th Aug 2006 14:19
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I downloaded the FPSCreatorV1-online.zip, but, it won't work, when it's at 100% it starts counting from 0 to -1 and so on, and after like 20 minutes it says "Failed" I am trying again for the third time, but, I can barely wait for the boxed version, I live in iceland. I just can't wait, I'm inpatient. >.<

Sup.
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