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Geek Culture / [LOCKED] Earning Some Cash Fixing Computers

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Libervurto
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Posted: 29th May 2011 22:05 Edited at: 29th May 2011 22:06
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Well fixing is a bit above me at the moment, but I've done a couple of months work experience at a computer shop and I want to start doing basic maintenance for people on my own (I ordered a tool kit, thermal paste and 4 cans of compressed air about ten minutes ago!).
Is anyone else doing this sort of thing on their own? Any advice on how I should go about it, anything I should be careful of? What services do you provide and what is a reasonable price?


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crispex
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Posted: 29th May 2011 23:07
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I do private computer repairs for local schools, and I get around $50-$70 a computer, depending on the problem.

Things to be careful of: Get yourself a grounding wrist band, so you don't mess up electronic components by static. Also watch to make sure you yourself don't get electrocuted, meaning give at least 30 seconds after unplugging the PC to go inside. PSU's can hold a slight charge for well over a year,l so never crack one open unless you absolutely know what you're doing.

Air duster, most of it tastes very bitter now to prevent people from huffing it, so be careful not to get it on your hands, because after you do the taste and smell (if it has a smell) stays even after washing your hands. So don't use it around the kitchen. Make sure you NEVER turn the can upside down unless it's a 360 rotational can. If you turn it upside down, the liquid will come out, and you can get severe frostbite.

Other than that, if you have any questions let me know.

I just now realized I've had a typo in my signature for the past 3 years.
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Libervurto
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Posted: 29th May 2011 23:31
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Thanks, are anti-static bands really worth having? I've never seen anyone use one before. They're pretty cheap so if it's worth it I'll get one, I just always thought they were an old wives tale.

I wont be opening any power supplies, just basic cleaning and maybe installing or replacing components. Thanks for the air duster tip, I like having fingers!


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crispex
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Posted: 29th May 2011 23:35
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No, they're not a thing that was simply "made up." One static shock is enough to fry a whole computer, give or take a few components.

I just now realized I've had a typo in my signature for the past 3 years.
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Libervurto
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Posted: 29th May 2011 23:43 Edited at: 29th May 2011 23:44
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Quote: "No, they're not a thing that was simply "made up." One static shock is enough to fry a whole computer, give or take a few components."

I guess it's not worth the risk for the sake of £4 then.

Why did I quote your entire post when you're the last poster? I hate that! lol


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xplosys
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Posted: 29th May 2011 23:47 Edited at: 29th May 2011 23:49
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Whenever possible, you should use a shop vac or air compressor to blow the system out. Air cans can be very expensive. Never blow directly on a system fan as you can over-spin it and damage the bearings. Use a finger to lightly hold it from spinning when you blow on it.

Always start with the simplest things. Get a power supply tester. They're not expensive (I've seen them as low as $8.00) and a great investment/time saver.

There are too many tips, cautions, and stories to tell, but I'd like to pass this one on. When I first started computer repair, I was a little anxious and sometimes made mistakes because I was in a hurry. If you find that the power supply is bad, don't tell the customer "it's the power supply and it's going to cost XX dollars" until you check out the rest of the system. It's very unprofessional to have to go back to the customer later and tell him "and the mother is bad too and it's going to cost XX more"

Good luck!
Brian.

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Libervurto
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Posted: 29th May 2011 23:53
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Quote: "If you find that the power supply is bad, don't tell the customer "it's the power supply and it's going to cost XX dollars" until you check out the rest of the system. It's very unprofessional to have to go back to the customer later and tell him "and the mother is bad too and it's going to cost XX more""

Haha good advice. "If it's not one thing, it's several".


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crispex
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Posted: 30th May 2011 00:28
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Never jump to conclusions either. If you notice an issue, take note of it, and try to test other variables. For example, a computer that won't start. First off, you need to check to make sure the PSU is good. That's the most common issue. If it's not the PSU, you need to check the RAM, then the drives, processor, etc.

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bitJericho
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Posted: 30th May 2011 00:34 Edited at: 30th May 2011 00:37
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I don't think a PSU can hold a charge for a year, but it is a long time. The only time you should be concerned with that is if you're actually opening the PSU (you shouldn't).

I'd buy yourself a nice PSU tester. They're invaluable to resolving power related issues really quickly. It's pretty much a requirement if you want to troubleshoot effectively. Also, a cable tester is good to have.

Wristbands do what they are meant to do. But you can also protect components without one by making sure not to touch sensitive parts, and touching the metal housing of the computer before you stick your hands in there.

Also, never use a wristband while working on a PSU (or any other high voltage part, like a monitor) as will cause you to be grounded and allow voltage to pass through your body.

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Libervurto
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Posted: 30th May 2011 01:32
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Also by using an anti-static wristband I'll be making it look more dangerous and complicated.

@Jericus Prime (Your new presidential name )
Quote: "never use a wristband while working on a PSU (or any other high voltage part, like a monitor) as will cause you to be grounded and allow voltage to pass through your body."

Yeah I've heard that hurts like death.


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Interplanetary Funk
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Posted: 30th May 2011 01:58
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Unplug before opening it up!!! I know it sounds obvious, but I know people who've fried mobos because they didn't do this and plugged something in wrong. They didn't have time to double check the connections cos it fried the moment contact was made.


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Libervurto
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Posted: 30th May 2011 02:19
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PSU tester and Anti-Static Band both on their way.
I thought I'd get a book on the subject too - I like book, book is clever.


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charger bandit
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Posted: 30th May 2011 08:04
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Myself,I don't see a use for PSU tester,a simple paper clip from the green wire to any of the black wires on the 24/20pin and turn it on. Then plug a fan on it to see if it works. But yeah,I do some repairing in spare time,a good thing is to have a screwdriver toolkit.


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PAGAN_old
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Posted: 30th May 2011 08:25
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psu tester looks more professional, the customer will think damn this guy sure knows what he is doing, so he will give you more money.

Whenever i do such work i have al kinds of scary looking software like victoria disk analizer and JK defrag stuff like that. customers get intimidated with such software. to them this stuff looks like military grade software so they pay you more money.

dont hate people who rip you off,cheat and get away with it, learn from them
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Quik
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Posted: 30th May 2011 08:34
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not sure why they would pay MORE? never happened around here, I dont do that kind of stuff, but iam pretty sure the prise would still stand, and people dont seem to like to increase it, just because you know what your doing.

However, standard customers is a good possibility if you know what you are doing x)

and for the record, I am a man.

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PAGAN_old
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Posted: 30th May 2011 09:30
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a standard customer might not like seeing you trying to short out the PSU with a paperclip and they might have doubts on wether you know what you are doing (i know i freaked out when i first saw a PSU being shorted out like that) there a bunch of computer repair people, who do a sloppy job and overcharge you, so people actually like to see professionalism and hight quality in your work.

dont hate people who rip you off,cheat and get away with it, learn from them
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Quik
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Posted: 30th May 2011 09:35
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Quote: "there a bunch of computer repair people, who do a sloppy job and overcharge you, so people actually like to see professionalism and hight quality in your work.
"


Thats true, however it doesnt mean they will give you more money x)

and for the record, I am a man.

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PAGAN_old
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Posted: 30th May 2011 10:03
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Depends on the person but there is a good chance they will give you a bit more than what they originally intended to give you if the see you are doing a professional quality work. Also, while you are fixing the computer not only you should be polite to the customer its a good idea to try to get them to like you. Start a conversation on their favorite topic, compliment their things or whatever, people like compliments. give them advice about stuff. Also if the person isnt very good with computers its a very good idea to givem a few hints and tips on how to do whatever small self repair they can make. Like i always tell people how to use system restore program, and show them a bit on how to operate the device manager to fix simple driver problems. This kind of stuff makes customer feel smart and very likley they will give you some extra money for teaching them. I know this type of stuff works on me lol. There was a person who was installing a washing mashine for me, I could tell he wasnt the most professional person and he almost fried the electric switch board, but he was a cool likable dude so i gave him an extra $10 bucks lol

dont hate people who rip you off,cheat and get away with it, learn from them
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Grog Grueslayer
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Posted: 30th May 2011 13:58
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I agree with Xplosys and don't keep buying the cans all the time. It's a lot cheaper in the long run to get a pump.

The one I have is a rechargeable cordless pump that's powerful enough to clean out the dust from computers.

http://www.amazon.com/Kwik-Goal-1A501-Portable-Inflator/dp/B000KL0HX4/ref=sr_1_1?ie=UTF8&s=sporting-goods&qid=1306752486&sr=8-1

One thing that's been invaluable to me is an IDE/SATA to USB converter cable. Takes any drive and allows you to look at it on another computer (even use CD/DVD drives). Perfect for data retrieval from drives that won't boot into windows and a quick way to backup stuff from the computer you're working on to your computer if you need to reformat their computer.

http://www.amazon.com/Cables-Unlimited-Usb-2110-Adapter-Cable/dp/B0048LXNBK/ref=sr_1_1?ie=UTF8&s=sporting-goods&qid=1306752644&sr=1-1

For the tough problems get yourself a POST Card. They have many flavors from cheap to super expensive but the cheap kinds are good enough.

http://www.amazon.com/Elston-Systems-Post-Card-Tester/dp/B000RXTKVA/ref=sr_1_1?ie=UTF8&qid=1306752833&sr=1-1-catcorr

Power supply testers are cheap too so there's no excuse not to get one (this is the one I use).

http://www.amazon.com/Coolmax-Power-Supply-Tester-PS-228/dp/B002R06PGE/ref=sr_1_1?s=electronics&ie=UTF8&qid=1306752936&sr=1-1

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Libervurto
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Posted: 30th May 2011 15:38
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@Grog
I remember using that exact IDE/SATA to USB converter a lot for testing hard drives and optical drives. I can't remember what the software was called. This is the next item on my wish list. I've never seen one of those POST cards before! What does it do?


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MrValentine
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Posted: 30th May 2011 16:10
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This has been interesting to read... god being a veteran really makes you feel that giggle feeling while reading this thread..

I am opening a computer repair shop soon, moving up ^^ lol

My tips'

- Screwdrivers - non-magnetic is best however some that have specific coatings on them are soso I got a kit from ASUS they gave it me for buying so much of their stuff lol...

- Anti-Static Mat - I got this from ASUS again lol they gave it me... these are very useful for working on hard drives like screwing them into a caddy type thing or removable rackmount rack, as well as other anti-static related things.

- Keep spare parts, PSU with SLI/Crossfire support minimum 550W at least 750 is good, Motherboard.... basically a whole near modern spec system so that you can use your KNOWING WORKING parts possibly in a testing rig and test their(your clients) components (make sure the memory is compatible with your board dont push) and have a few legacy memory sticks around just in case...

- Always Read The Manual (ARTM), sounds funny coming from a veteran but you need to know your way around their boards and components... mainly the mobo as sometimes you need to find the correct jumper (some have more than 1 in the obvious location sometimes not clearly marked too) do a simple search on google to find the manual from the Original Manufacturer as well as any BIOS updates BIOS UPDATES SHOULD ONLY BE USED AT EXTREME CIRCUMSTANCES!!!, dont just do it because its newer.

- umm can not think of more right now too hungry... Oh yeah... Make sure you have had enough body fuel (FOOD) and less drink, you dont want to be sweating over someones board specially not if its more than your contigency budget, oh yeah have a budget in place in case you genuinely break their components, this is good business practice, pretending something was broken all along when they know it was working does not look good on your relationships with clients, PEOPLE TALK! back to the food it will ensure you have a level and clear mind to focus on all aspects of what you are doing with that system, and allows you to thing laterally rather than linearly.

All in All, keep a clear focus and ensure you take every precaution not to p**s off a client EVER!

Hope this was of some help

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Libervurto
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Posted: 30th May 2011 18:02
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@Valentine
Thanks, all helpful comments. How did you go about getting customers when you first started out? (That question is open to everyone).


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bitJericho
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Posted: 30th May 2011 18:08 Edited at: 30th May 2011 18:09
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I'd just also like to point out that yes you can use a paperclip to kickstart a PSU, but that won't tell you if the voltages are all screwed up. There's more that can go wrong than "it won't turn on". I also have a power meter that I can plug the PSU in to see how much amperage a computer draws. Great for figuring out if a PSU is being overtaxed.

As for customers, I've never had any luck with craigslist, but it may work in bigger towns. Most of my customers have been word of mouth.

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Grog Grueslayer
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Posted: 30th May 2011 20:01 Edited at: 30th May 2011 20:05
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Quote: "I've never seen one of those POST cards before! What does it do?"


POST stands for Power-On Self-Test... it's where the beep codes come from. What POST Cards do is show you the boot up process in hex (rather than a barrage of beeps). The two numbers on the LED are the current hex (left) and the previous hex (right). It comes with a manual that shows error codes for each bios (Acer, AMI, AST, Award, Compaq, and so on). Put the card in the computer and boot it up. If the computer locks up during the bootup process you look at the hex it stops on and check the manual. Under the computers bios it'll show what it was suppose to be doing when it stopped so you can fix that problem.

Like if it's error code 70:

Acer - About to test parallel port.
AMI - Start of keyboard test.
Compaq - Display XXXXX KB OK.
Chips & Tech - Test hard drive controller.
Phoenix - Display error message (Beep)=2-4-1-1 System time test.

http://en.wikipedia.org/wiki/Power-on_self-test

With some computers (like newer Dells) you won't need a POST Card because they have four lights ("There are FOUR lights!" - Star Trek) in the back that light up in different ways when there's a problem.

http://support.dell.com/support/edocs/systems/dim3000/en/SM/adtshoot.htm

But fear not though... most of the computer problems I see are software rather than hardware.

Quote: "How did you go about getting customers when you first started out? (That question is open to everyone)."


Like Jerico2day I only get customers by word-of-mouth which is far better than any advertising (thats true of any business). When you treat a customer right with fast reliable service they always tell their friends when the subject of computer problems come up.

I never did it but I think a fun way would be wearing a t-shirt that says "Yes, I will fix your computer." and just walk around town.

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The Wilderbeast
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Posted: 30th May 2011 20:48
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Quote: "I'd just also like to point out that yes you can use a paperclip to kickstart a PSU, but that won't tell you if the voltages are all screwed up. There's more that can go wrong than "it won't turn on". I also have a power meter that I can plug the PSU in to see how much amperage a computer draws. Great for figuring out if a PSU is being overtaxed."

Surely you can measure your volts as soon as it's running? And watch out for charge, the outputs on the PSU shouldn't hold charge for long, but the caps will - I got a 50V shock off a cap that had been sat there for a good few weeks and it bloody hurt!

Make sure you never over-do the thermal paste either, I always see people putting a whole ton on - all it takes is a pea-sized amount, kind of like what the dentist said when you were a kid


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Libervurto
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Posted: 4th Jun 2011 04:24 Edited at: 4th Jun 2011 04:25
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My tool kit arrived today!
So to celebrate I totally stripped my computer apart, cleaned it up and put it all back together again. I got a bit confused with the different screws (I hadn't noticed they were different before!) but it all worked out in the end. The CPU was horrific! This is the first time the heat-sink has been removed in the PC's 7 years! I almost wet myself when I saw the CPU came off with it!! It was stuck so fast to the heat-sink I had to pry it off! There was way too much thermal paste all squishing out over the sides and it had all gone hard and black.
I cleaned it off and put on some fresh paste, I spread it pretty thinly on the CPU, the whole surface was covered so is that enough?
It took me 3.5 hours! That seems pretty slow to me but I was still getting used to my tools and did a few things I haven't done before.
My PC is running very nicely now and doesn't sound like a vuvuzela any more!


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xplosys
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Posted: 4th Jun 2011 04:44
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How many parts do you have left over?

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Libervurto
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Posted: 4th Jun 2011 05:12
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Left over? This is the same PC I'm on now, it is all back together again.


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The Wilderbeast
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Posted: 4th Jun 2011 11:57
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There are several different techniques for applying thermal paste. I usually just put a pea-sized amount in the middle, apply the heatsink and wiggle it around a bit to distribute it a bit better. Other people like to put a pea-sized amount on first, then use something to spread a really thin layer covering the entire chip - whatever works best!


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Libervurto
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Posted: 4th Jun 2011 15:16
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Thanks, I figured that seeing as they're both flat surfaces I would only need a thin film of paste.


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The Wilderbeast
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Posted: 4th Jun 2011 16:01
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Yes that's correct, anything more than a thin film will hinder the cooling process. If you were really adventurous you could try lapping the top surface of the chip and the heatsink, but it's a pretty stupid thing to do for not much gain, so don't


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MrValentine
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Posted: 1st Aug 2011 03:13
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regarding CPU thermal paste, two words 'TIM kit'

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Le Shorte
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Posted: 1st Aug 2011 03:38
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That was quite a bump there.

Cheesehead for life.
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MrValentine
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Posted: 1st Aug 2011 03:43
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Yeah i know, looks to be my last for today... I have finally read through over 50 threads in the past 24 hours... so I am finally up to date on all recent 1 month of threads that interested me

of course just in Geek Culture... when I start looking more into other threads relating to what I need to learn up on in the coming weeks, ghhh gonna be a head ache...

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Dark Java Dude 64
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Posted: 1st Aug 2011 22:39
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Jee i mean yah, he's bumping some old stuff but WHO GIVES A CR*P?? The thread will move back down the board. I think you all are being FAR to harsh, crude, and mean to MrValentine.
Quote: "Yes that's correct, anything more than a thin film will hinder the cooling process."
To be on topic so i dont get slapped myself, i have always wondered why too much paste is bad so now i know.


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MrValentine
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Posted: 1st Aug 2011 22:59
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Thank You DBD!!!

Back on topic myself...

Just to clarify, if you are buying a stock cpu with cooler included, you do not need to buy thermal paste, the stick cooler comes pre erm pasted lol...

However if you are buying an enthusiast cooler... some do and some dont come pre erm pasted lol...

But as I mentioned before... A TIM kit is used to remove the thermal paste, and as the instructions say, LET IT DRY AND EVAPORATE, so give it half an hour to an hour if your not in any rush,

http://www.youtube.com/watch?v=BzoA-VdViZI

I found this video quickly, but think I will start making some after I get my shop running... but this guy is using rubbing alcoho... if you cant find a TIM kit I suppose you could use it.

[href]http://www.akasa.co.uk/update.php?tpl=product/product.detail.tpl&no=181&type=Accessories&type_sub=Thermal Interface&model=AK-MX004[/href]

Here's the official website for a TIM Kit the one I use. took me a while to find it lol was trying to avoid finding some 3rd party that was selling it... hope this helps.

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Indicium
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Posted: 1st Aug 2011 23:35
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Quote: "Jee i mean yah, he's bumping some old stuff but WHO GIVES A CR*P??"


Me. I don't appreciate threads from 2 months ago that nobody cares about anymore being bumped with practically worthless comments. If he's so bothered about them being read, he can just click "mark all as read" or something similar.

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MrValentine
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Posted: 1st Aug 2011 23:43
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indi... urm I was specific in which threads I read...

however... as mentioned, they eventually go down hill anyway...

but like i mentioned it was a one time happening, I was just catching up, and not all comments were useless at least half of them were supportive, and a few needed highlighting

theres two that ive still got open just reading them will take a while because theyre so big and they tickled my fancy... I will return to normal comment posting from well today onwards as I have finally reached the peak of the threads I missed... is it a crime to be up to scratch? anyway it was confused how i said i would be jumping onto other threads, I didnt mean i wouldbe bumping lol just learning and posting new support requesting threads.

Anyway I hope the OP is doing well, and if he ever needs anymore advice please ask about anything as I do this for a living now

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Dark Java Dude 64
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Posted: 2nd Aug 2011 01:27
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@MrValentine No prob man, i just think there are too many grumpy, irritable people in this world... Haha im not saying im not irritable (i am very) but people need to relax! Its ok if a thread comes up!! If the thread hasnt been automatically locked because of time, it's ok to bump it!!! If it is such an issue, TGC needs to make it lock after as shorter time period.


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MrValentine
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Posted: 2nd Aug 2011 01:34
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I agree, I actually got a thread I wish to bump but worried I might get slapped by a mod again for doing do... my thread on DarkPHYSICS and ODE... still not had any responses to it... I guess it wasnt clear enough...

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Indicium
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Posted: 2nd Aug 2011 03:38
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The issue really isn't with bumping the thread. It's perfectly okay if there's something you're interested in and you have something constructive to add to the discussion.

Yesterday, you bumped around 25 threads with mostly pointless posts.

I'm hardly grumpy, but it does make me slightly annoyed when there's posts from months ago clogging up Geek Culture.

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MrValentine
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Posted: 2nd Aug 2011 03:44
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hey buddy like I said in another post, it was this one occasion to juct catch up, no harm done... dont you use 100 posts view btw? I do... but anyway cant believe this has turned into a huge debate once again... can we just move on?

I cant believe I had been branded a spy for a whole month, spent time in hell for over a week almost dying in a perilous mountain, lose access to the internet for a month entirely and then come back only to get slapped and burnt by people I consider friends just because we share similar interests... I am hurt

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Indicium
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Posted: 2nd Aug 2011 05:05
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I'm happy to move on, but I don't really appreciate dark basic dude up there implying that the people annoyed by this are grumpy and irritable.

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Phaelax
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Posted: 2nd Aug 2011 05:18
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Quote: "Well fixing is a bit above me at the moment,"

Between that statement and the few months of experience you say you have, you sure you're ready to fix 'other' people's computers?

9 times outa 10, issues will likely be software related, mostly from malware.

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MrValentine
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Posted: 2nd Aug 2011 05:23
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indi you clever guy >.<

umm yeah lets now get carried away and do the lodys job... lets officially call getting carried away ' the lodys job '

I have to agree with Phaelax there...

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Neuro Fuzzy
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Posted: 2nd Aug 2011 05:23
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Quote: "I'm happy to move on, but I don't really appreciate dark basic dude up there implying that the people annoyed by this are grumpy and irritable."

Yeah, I just assumed it.

just joking of course.


Why does blue text appear every time you are near?
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Dark Java Dude 64
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Posted: 2nd Aug 2011 07:37 Edited at: 2nd Aug 2011 07:50
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Quote: "hey buddy like I said in another post, it was this one occasion to juct catch up, no harm done... dont you use 100 posts view btw? I do... but anyway cant believe this has turned into a huge debate once again... can we just move on?"
I totally believe in catching up! I feel so bad for you man, you thought you were doing nothing wrong, and yet Jeku called you an ass!!! Did you see that in your 'im back' thread? I feel bad for you man!!



Quote: "I cant believe I had been branded a spy for a whole month, spent time in hell for over a week almost dying in a perilous mountain, lose access to the internet for a month entirely and then come back only to get slapped and burnt by people I consider friends just because we share similar interests... I am hurt "
Im hurt for you man, you dont deserve it. Again, you didnt know you were doing anything wrong... Right now I am seriously disappointed in anyone who thinks that what MrValentine did was wrong, and im also VERY disappointed in Jeku who said MrValentine couldnt mean he was sorry with what he did and consequently slapped him and threatened a ban.

I know from my 'what is it like to be a mod' thread that you mods hate getting hate mail, and im not sure if you would consider this post here hate mail, but this is what you get for slapping some one who really just plain and simple doesnt deserve it. Go ahead, slap me too, im just standing up for MrValentine.


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MrValentine
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Posted: 2nd Aug 2011 07:45
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no they figured I was gonna repeat a a load of bumping for months of threads they misread and I misinterpreted my meaning when i said I was going to seep into other threads... just a general misunderstanding... though would have been nicer if they had asked me to elaborate rather than make asumptions of their own...

but I got a dilemma now... it says on the more focussed threads/sections that your not to create a post without searching... but my bilemma is... ok I find what I am looking for just about... but then what its locked for being outdated... and i need someone to elaborate on it.. so I will be slapped for doing the obvious... post and link back... I feel cornered to be quite frank, but I like Jeku just as much as I dislike him haha thats friendship I suppose ^^ but I guess he will learn to eventually like me and we will get along just fine just like aging cheddar, I dont plan to be going to anywhere else and I suppose my late connection with TGC makes me for an easy target for being ignore and finger pointed... I hope the years ahead bring friendliness and better understanding between us especially when he sees what I have instore for TGC I always thank people/companies/groups/and the like that make an impact in my life, TGC has surely made an impact in my life. nuff said.

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Jeku
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Posted: 2nd Aug 2011 07:50
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Quote: "Jee i mean yah, he's bumping some old stuff but WHO GIVES A CR*P??"


The mods care, and most users care. What he's doing is pushing all the fresh threads off the first page and into the 2nd page. Threads that are only a few hours or 1 day old get lost on the 2nd page a lot quicker when 3 dozen old threads are pushed to the top And it's not up for debate.


Software Engineer - Metamoki
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MrValentine
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Posted: 2nd Aug 2011 07:55
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Still I like the 100 threads view option

every person to their own specifics, anyway I promised Jeku I will not be doing it again anyway and do apoligise as always.

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