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Geek Culture / Order Approval?

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Drakkath
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Posted: 19th Aug 2011 23:35
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I recently was recruited by a co-worker to help him out with a game he's developing with DarkGDK.net this weekend, making some important changes that he needed done by Tuesday of next week.

So I bought it, and now I have to WAIT FOR APPROVAL?! I just spent $30 bucks that I really had a hard time scrounging to begin with, and no response from support, no approval, and I strongly DOUBT that this post will even appear immediately. This is an absolute outrage.
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Drakkath
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Posted: 20th Aug 2011 00:12
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Well, now it's past 5PM, so I know I am going to have to wait the weekend. This is absurd. I have ordered SO MUCH software online (I use STEAM regularly for purchasing, as well as a variety of software like RazorSQL) and when you PAY you get your freaking software IMMEDIATELY.

Why does TGC make you wait for approval when you've paid? And their refund policy won't let me ask for a refund because it's a download only product.
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Indicium
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Posted: 20th Aug 2011 00:14
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I think TGC process their orders by hand, sorry dude, but I think you'll just have to wait.

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Drakkath
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Posted: 20th Aug 2011 00:14
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LOL, don't send an email to [email protected] either, as I got this reply:

We no longer handle support enquiries to The Game Creators via direct email.
We have built and installed an on-line customer support system which provides you
with enquiry tracking via support tickets and a much faster response time.

OF COURSE YOU DON'T BECAUSE YOU'VE PROBABLY GOTTEN THIS HUNDREDS OF TIMES BEFORE
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Drakkath
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Posted: 20th Aug 2011 00:17
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Indicium, thanks for your reply and I understand that. But The Game Creator(s) implies that there is more than one person working there. I am sure they can't get too many orders a day, and could handle them on the same business day at least.

OR they could have a disclaimer while ordering that says HEY, JUST BECAUSE YOU'RE PAYING ALREADY DON'T MEAN YOU'RE GETTING YOUR PRODUCT UNTIL WE SAY OK!

Not raging on you though, Indicium, and thanks again for the reply =)
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Thraxas
Retired Moderator
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Posted: 20th Aug 2011 00:39
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Quote: "HEY, JUST BECAUSE YOU'RE PAYING ALREADY DON'T MEAN YOU'RE GETTING YOUR PRODUCT UNTIL WE SAY OK!"


They do. Here's a quote from the order confirmation email that I always get (and so I assume you would also have received):

Quote: "This order does not require further payment. When your order is approved the items will be dispatched. This typically takes no longer than 24 hours during the week, or 72 hours over the weekend."


Also TGC are based in the UK, so if you are not you may have made your order outside of business hours.

Quote: "I don't mind Thraxas as a poster, I just don't like him as a person."
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Insert Name Here
18
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Joined: 20th Mar 2007
Location: Worcester, England
Posted: 20th Aug 2011 05:27
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Quote: "This is an absolute outrage. "

No it's not, it's a minor inconvenience

A little patience goes a long way

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RedneckRambo
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Location: Worst state in USA... California
Posted: 21st Aug 2011 03:06 Edited at: 21st Aug 2011 03:07
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[edit]
I'm just editing this whole post.

Seriously stop being so impatient; you will be fine. The impatience and sensitivity of people in this 21st century has become so pathetic it's driving me crazy.

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Drakkath
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Posted: 22nd Aug 2011 00:09
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Touche, Redneck Rambo. I suppose I am being unreasonable.

Thanks for responding, though. I've had a couple of beers and now I am good. =)
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Insert Name Here
18
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Posted: 22nd Aug 2011 05:52
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Beer solves everything.

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SpyDaniel
19
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Location: United Kingdom
Posted: 22nd Aug 2011 17:16
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I quietly thought to myself "I want stuff from TGC. Please give me stuff TGC". They have not responded, OMG! Does this need approving before I get my stuff?



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zenassem
22
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Location: Long Island, NY
Posted: 22nd Aug 2011 18:24
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I didn't think you were being that unreasonable. I think that nowadays most of us expect to immediately be able to use a digital purchase. Your situation seemed less about patience, or lack thereof, and more about a looming deadline. Alas, it is Monday and I hope all works out well for you.

Your signature has been erased by a mod please reduce it to 600 x 120.
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bitJericho
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Location: United States
Posted: 22nd Aug 2011 19:10 Edited at: 22nd Aug 2011 19:10
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I agree. It seems odd that it needs manual approval at all.


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