Quote: "Thanks BatVink, I'll flash that site in the littlewoods customer support face."
Also, don't let them give you hassle, seriously, some of these businesses kind of rely on you to not know the law and will try and BS their way out.
It can be fun when you know somebody who knows the law and don't take any crap from their BS. The jobs my dad has had since leaving the air force has had him to learn many parts of the law inside out. It can be pretty entertaining to hear him on the other end of the phone to businesses and banks (heck, he worked for the banks for many years) who try to BS him. Even employers will BS like it.
Me and him had great fun editing my sister's resignation letter for her old job. Me for my writing skills and him for the law. It was a bomb. She wrote the original of course, but she lets us edit it (as her's was mostly just a rant).
Though, it doesn't always work. My dad didn't win against Ebay & Paypal as they were pretty stubborn and it wasn't worth trying getting a lawyer involved. However, it's good to know the law, it may work to your advantage, especially when people want to take advantage of you, most people tend not to like the idea of being accountable for breaking the law.
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Quote: "They emailed me back and said they are having some other department look into it :\"
It's always another department, large businesses tend to have so many departments that it's unreal getting sense out of them (well depends on the business - some will actually have a reliable HR department to deal with you). If you can, insist that you speak to the relevant department. Even trying to get employer references (when I was doing recruitment work) was a PITA with larger businesses because they'd forward your request but nothing would get done, so what I'd used to do was try and get through to the line of the person who'd be handling my reference and if I didn't receive something within a couple of days I'd ring them up - I'd have their name and department and know who I needed to speak to.
