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Geek Culture / When will they be approved?

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JamesJB34
17
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Location: Nazareth,Pa USA
Posted: 12th Jun 2012 23:05
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No i don't have access to the old email,its been years. I don't belong to RCN anymore.
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MrValentine
AGK Backer
14
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Playing: FFVII
Posted: 12th Jun 2012 23:12
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Then why on earth would you use it to purchase with?

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JamesJB34
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Location: Nazareth,Pa USA
Posted: 12th Jun 2012 23:35 Edited at: 12th Jun 2012 23:36
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Cause its my login also,i tried changing it to my current one but for some reason it wont work, and yes i told support about it.

I never had problems with it in the past
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Seppuku Arts
Moderator
20
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Location: Cambridgeshire, England
Posted: 13th Jun 2012 00:36
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It's possible a confirmation email was sent to that address. I don't use the email I log in with anymore either, but I have 2 accounts here, my forum account and the one I buy stuff through.

Just as a note, it might be worth considering for future purchases. Even with that in mind, this is still odd.

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JamesJB34
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Location: Nazareth,Pa USA
Posted: 13th Jun 2012 01:55 Edited at: 13th Jun 2012 01:56
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Well hopefully once i get the software situated i can get them to change my login to my current email,my old email is tied to past and current purchases right now.
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Kevin Picone
22
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Location: Australia
Posted: 13th Jun 2012 09:00
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Quote: "
No i never got a confirmation,but wait before ya say anything,it used my old email address which is [removed] but i did email them telling them that and that's when i got the response that they have sent my order to get checked on and i wasn't forgotten and i was in a message cue they said.
"


Well, there's your problem.


Mobile Platforms Are Coming
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SpyDaniel
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Location: United Kingdom
Posted: 13th Jun 2012 10:27
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You probably already own what you paid for then, you just can't access it because you have forgotten your email details. Why not try resetting the password for your old email? Then login and get your download links.
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nonZero
13
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Location: Dark Empire HQ, Otherworld, Silent Hill
Posted: 13th Jun 2012 13:14 Edited at: 13th Jun 2012 13:17
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This is your problem right here, why you cannot change your email address without access to your old email:



You need to contact support (I posted the link in one of your threads) and tell them to change your email address because you've lost your old email. Then, go about sorting your products. This must be done in the right steps in the right order. I know how these sort of systems work because I dealt with people's accounts for two years (and hated it) at my first 2 permanent jobs. Just try it, it can't hurt. Once your email is changed, then you send an inquiry about your products if you haven't received them within 48 hours. Hope this helps.

[EDIT] By "current" email address, I assumed they mean the "current" address on their system [/EDIT]

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BiggAdd
Retired Moderator
20
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Posted: 13th Jun 2012 17:34 Edited at: 13th Jun 2012 17:39
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If you don't have access to your account email, then chances are you might have already got your stuff.

Have you checked your Order History?
https://www.thegamecreators.com/?m=order_history

And your Purchased Products?
http://www.thegamecreators.com/?m=my_products

If there is nothing there, try emailing Daniel, but give a detailed explanation on your issue. Also might be worth linking him to this thread:

[email protected]

Cheers,
BiggAdd

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JamesJB34
17
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Location: Nazareth,Pa USA
Posted: 13th Jun 2012 18:35 Edited at: 13th Jun 2012 18:39
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Under my order history is DarkBasic Pro and DarkBasic Classic and 3D Cloth and Particles. Those are tied to [email protected]. I can access my account on this site using that as my login.

Under Purchased Products shows the same as above.

but receiving emails using [email protected] from this site i wont get cause i am no long with RCN as my cable,internet company.

I do think support is looking into the email part cause i did get a response about that from them.

-----------------------------

@nonZero i tried that it wont work for me i tried changing my email to my current one. I did email support about that.

-------------------------------


This is what is shown under current ordered/History:

Y2F37DW9FZ Realm Crafter 4th Jun 2012 Awaiting Approval (Updated: 5th Jun 2012)
5M2X9QN3V3 The 3D Gamemaker 4th Jun 2012 Awaiting Approval (Updated: 5th Jun 2012)

And this is under OLD Orders;

53246 DarkBASIC Professional On-Line (11MB)
DarkBASIC Professional On-Line (90MB) 25th Apr 2008
7661 DarkBASIC Electronic 14th Jun 2003
7660 DarkBASIC Enhancement Pack
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JamesJB34
17
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Location: Nazareth,Pa USA
Posted: 14th Jun 2012 01:59
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@BiggAdd

I just emailed Daniel,just waiting for a response,btw its been about 11 days now since i brought the software Can ya say i have a lot of control and patience? im guessing others would of exploded by now lol.
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Pincho Paxton
22
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Posted: 14th Jun 2012 10:56 Edited at: 14th Jun 2012 10:58
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If you gave them an old email address you should really kick yourself not the company involved. I have an old email address registered to this site, but I didn't use it to buy DBPro. I made a new account, and bought it with the new account.

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Quik
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Location: Equestria!
Posted: 14th Jun 2012 15:29
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giving them your old email adress is kind of like buying a new shirt, and giving them your old street adress..


The result of origin.. Oh and ponies
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JamesJB34
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Posted: 14th Jun 2012 20:33
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Whats there phone number? I guess ill need to call them,i have no choice.
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JamesJB34
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Posted: 14th Jun 2012 20:51 Edited at: 14th Jun 2012 20:53
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@Pincho Paxton and Quik,ill do better than kicking my self ill just shoot my self in both my knees.

I just tried something and i can't understand why they would send the email change verification to my old email and not my new email,that is so dumb.

I have a feeling the reason why my 2 order's haven't been approved for the past 11 days is cause of that stupid email. Was there something in that purchase email i had to click or something? Everyone was right and i was retarded

Please forgive my stupid exsistance
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bitJericho
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Posted: 14th Jun 2012 20:53
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haha, glad to hear you got your stuff.

As for your question, if it sent it to your old email, anyone who had your password could login, change your email and password, and you'd be out.

It's good they make you contact support to change the email.

darkBIT TGC Torrent Tracker / File Server - AGK Chat: #agk : irc.devhat.net
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JamesJB34
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Posted: 14th Jun 2012 20:55
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i didn't get my stuff yet. still waiting,i sent a email to support asking them to change my email to my current one. And explained my stupidness.
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JamesJB34
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Posted: 14th Jun 2012 21:08
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So was there something in the purchase email i had to click?
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Pincho Paxton
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Posted: 14th Jun 2012 21:14 Edited at: 14th Jun 2012 21:18
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I made a new account as Pincho, not Pincho Paxton. Then it had my new email address attached. I've tried to change this email address, but it has never worked. I can't get on AOL anymore, I haven't been with AOL for about 9 years.

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bitJericho
22
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Location: United States
Posted: 14th Jun 2012 21:18
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Oh that sucks.

Quote: "So was there something in the purchase email i had to click? "


Not in my experience purchasing here.

darkBIT TGC Torrent Tracker / File Server - AGK Chat: #agk : irc.devhat.net
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Mychal B
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Location: Coos bay, rainville
Posted: 15th Jun 2012 01:43
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Ahahah, this has gone on for way to long...

The fastfood zombie killer
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JamesJB34
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Location: Nazareth,Pa USA
Posted: 15th Jun 2012 02:04 Edited at: 15th Jun 2012 02:26
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@Mychal B,sorry Its been 2 weeks since i ordered now. Not sure whats taking them so long. I emailed support,i posted on this site,so far nothing has happened. I still don't have my software and they have my money.

But like a idiot i still wait. Meh guess im a Fan of TGC


Would someone please give me the number for support? All i see on there site is a FAX number.
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Mychal B
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Posted: 15th Jun 2012 02:44
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I just mean the whole process. I'd be getting pretty pissed myself right now. I hate waiting

The fastfood zombie killer
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JamesJB34
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Posted: 15th Jun 2012 02:50 Edited at: 15th Jun 2012 02:50
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@Mychal B You have no idea , I'm pretty much chewing my tongue like a piece of gum by now lol.
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Mychal B
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Posted: 15th Jun 2012 02:55
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what were you planning on doing for your first project?

The fastfood zombie killer
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JamesJB34
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Posted: 15th Jun 2012 03:17 Edited at: 15th Jun 2012 03:18
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@Mychal B lol not really sure yet,all my thoughts and thinking have been going to getting the software for the past 2 weeks lol.
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Neuro Fuzzy
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Posted: 15th Jun 2012 03:25
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Quote: "I just tried something and i can't understand why they would send the email change verification to my old email and not my new email"

Because if someone hacked your account, the first thing they could do is change your e-mail account to a new account to make sure you have no chance of recovering it.

Seeing as how all you asked (if I recall right) in your first email was "when do I get my stuff", without any reference to the very important fact that you switched your e-mail, it's not that hard to see how they could have missed the problem in their first response e-mail.

TGC isn't to blame with this one, you are!

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Mychal B
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Posted: 15th Jun 2012 03:35
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There really is a ton that you can learn with the free dbpro, and all you have to do is put in your code to upgrade it when you get your stuff. Too easy! I don't even think these tutorials require any of the add ons: http://www.thegamecreators.com/?m=view_product&id=2030&page=tutorials

The fastfood zombie killer
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JamesJB34
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Posted: 15th Jun 2012 04:04
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@Mychal B,I have DB Pro,I have been reading and stuff so i am trying to learn.
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Mychal B
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Posted: 15th Jun 2012 05:46
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I would highly suggest the link above. That's how I started in dbpro

The fastfood zombie killer
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SpyDaniel
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Posted: 15th Jun 2012 11:06
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There is no number you can phone, as the support staff basically all work from home.
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Nickydude
Retired Moderator
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Posted: 15th Jun 2012 13:55
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I've email TGC for you JamesJB34 and must say I admire your restraint. TGC won't have done this on purpose, there will be some explanation and I'll see what I can do to help you.

I reject your reality and substitute my own...
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RickV
TGC Development Director
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Posted: 15th Jun 2012 14:02
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Hi JamesJB34,

We have been trying to email you but your email address keeps bouncing. Can you contact us on a gmail account?

Email me direct at rick [at] thegamecreators.com

Rick

Financial Director
TGC Team
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JamesJB34
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Posted: 15th Jun 2012 20:19 Edited at: 15th Jun 2012 20:21
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Quote: "Hi JamesJB34,

We have been trying to email you but your email address keeps bouncing. Can you contact us on a gmail account?

Email me direct at rick [at] thegamecreators.com

Rick"


Ok i emailed ya using a gmail email.

which email was bouncing? my current one barrekj[at]yahoo.com or [email protected]? Cause [email protected] can't receive emails anymore cause i don't have them as my cable provider anymore.

Thank you in advance for the help.
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JamesJB34
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Posted: 15th Jun 2012 20:23
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Quote: "I've email TGC for you JamesJB34 and must say I admire your restraint. TGC won't have done this on purpose, there will be some explanation and I'll see what I can do to help you. "



Thank you,yea no point in getting mad,it would probably not go good for me if i flipped lol.
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JamesJB34
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Posted: 16th Jun 2012 18:24
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I emailed who i was suppose to etc,any chance ill have my stuff today or am i gonna have to wait another week?
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Dark Java Dude 64
Community Leader
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Posted: 16th Jun 2012 21:11
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Ouch. Looking at your situation and I see it puts you at quite the predicament.

"Reason for locking: he found some spare cash."~~Thraxas
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JamesJB34
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Posted: 18th Jun 2012 18:35
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WooHoo!! I got my software today

Thank you Mods and everyone else for the help.

Just so yas know im working to get my old email address changed to my current one so no more problems in the future.
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Seppuku Arts
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Posted: 18th Jun 2012 20:47
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Awesome news. Well I hope you'll enjoy your new software, it'd be a real kick in the teeth if you suddenly hated it.

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Nickydude
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Posted: 18th Jun 2012 23:43
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Quote: "WooHoo!! I got my software today"

Glad you got it sorted.

I reject your reality and substitute my own...
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bitJericho
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Posted: 19th Jun 2012 02:41
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Just for the record, I emailed support on Friday and got a response back this morning (1 business day). Glad you got your stuff sorted.

darkBIT TGC Torrent Tracker / File Server - AGK Chat: #agk : irc.devhat.net
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JamesJB34
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Posted: 19th Jun 2012 07:46
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Quote: "Just for the record, I emailed support on Friday and got a response back this morning (1 business day). Glad you got your stuff sorted."


Thanks,all i need done now is getting my email to my current one and ill be all set
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JamesJB34
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Posted: 21st Jun 2012 20:47
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My email is now changed to my current one,so no more problems
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Quik
16
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Location: Equestria!
Posted: 21st Jun 2012 21:54
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Quote: "My email is now changed to my current one,so no more problems "


Great^^ Hope you have fun with the software^^ Glad it worked out for you


The result of origin.. Oh and ponies
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