Quote: "Boot using a live CD/USB of your favourite Linux distro "
that's what ophcrack (mentioned above) does. i've burned the (linux-based) LiveCD which i'll boot from. it then goes on to recover the password (hopefully).
i'm hoping for a similar, alternate solution incase this lone program doesn't do the trick.
Quote: "the files are not locked"
i can access her files, i'm sure. i have a set-up for that but i'd like to simply reset/recover her password so she could return to using her computer, as is, and if possible.
if the ophcrack option doesn't work, i'll bring her tower home with me for further bombardment. the main issue, here, is her incovenient location from me.
one way or another, it'll be resolved. alas, i'm looking for a quick fix, first.
thanks for the feedback