Try emailing
[email protected] rather than posting here. This is for chatting about the acual software not problem's when ordering it.
Also might I suggest you read the order information next time. Log into The Game Creators website and click Orders. If it's listed then it's gone through and it should give you some information. If it's not make sure your logged in with the email address you ordered from. If nothing then you can always phone your Credit Card company and ask to see if the Transaction's gone through.
Like I said thought, email support like the website tell's you too about order enquire's/problems.
Tal