Quote: "How was she not banned from the store?"
Unfortunately, only the store manager his/herself can make that final decision, and it usually requires some kind of police report to back it up. If she HAD stolen items and had been caught on camera, I could have had my manager on duty call the police, but it would still be up to the store manager the next time he/she was in.
In other words there's a bunch of red tape corporate insists we go through because they don't want to alienate people.
Quote: "
Quote: "she demanded I point her in the direction of yet another store"
"... Why didn't you lol"
Because at that point I decided that since she was torturing us so bad, she damn well better pay us for it. PLus I genuinely don't know any other liquor store close by that has better prices, except our big-name competitor who are genuine jerks and rude to customers. Oh darn, I REALLY should have sent her there... oh well
Quote: "
WOW that WAS a long post!! Three things: 1) I got so angry reading that post and just wanted to grab that woman by the scruff of her neck and chuck her out the door; 2) You have WAAAAY better control over your temper; I would precariously balanced a big tin of rice bran oil on a high shelf behind her, then stood behind her so she tried run me over but instead got hit on the head with a big tin of oil; 3) What the heck is an electric cart??"
I got so angry that it kept me calm, as weird as that sounds. It's like my body was filled with so much adrenaline in the span of less than a minute it sent me into some kind of weird shock that wouldn't let me do what I really wanted to do, which is kick the woman out of the cart, drag her by her ankles, and throw her out of the store, with ragdoll physics enabled of course. Usually I'm a pretty cool guy, but I am nowhere near confrontational. If I sense someone is about to give me a hard time at the service desk, I start to get nervous and shake a tad bit (no one notices except for me, thankfully), and then when it's over I heave a big sigh of relief. One guy argued with me once about the tax on soda, which I have no control over... I refused to refund the ~5 cents on his little 20z bottle and he's never been back. Good riddance, I say!
Also, yes, an electric shopping cart is like an electric scooter with a shopping basket attached. Great for elderly people, but really it's the young and lazy people who use them the most. Just cause you're a few pounds overweight and lazy doesn't mean your entitled to something specifically designed for the elderly or those who just had some form of surgery.
Oh, and this story gets even worse. Remember how I said I ran past the lane as she was checking out? My poor coworker had to deal with her for 27 minutes, she didn't bring enough money and insisted on splitting the tiny order up into 6 separate transactions. 27 MINUTES. She was yelling at customers standing behind her because she was there first and needed to pay for her groceries.
All of my mangers are aware of her and she's considered public enemy #1 at our store for the moment, if we ever see her again and she starts treating us like her personal servants again? Hell no, that's not gonna fly. I'll page my store manager up right away and he'll deal with her. God I love having a store manager who actually has my back!
It's back, baby!
